Embrace | Pet Insurance Review

We have been covering two dogs since January one of 2016. Although they both had some pre-existing conditions, one dog pad cranial cruciate ligament tear needing surgery. The staff was very helpful and prompt regarding information and subsequent coverage and payment. I was very impressed with their professionalism and helpful attitude. I would recommend this company two others.

BEWARE! On the verge of getting legal counsel! Only gave 1 star bc I couldn't give 0 (zero). This company is always ready to find an excuse to not pay. Undue stress with every claim. Extremely expensive monthly premiums ($300.00 for two dogs, this is EACH MONTH! ) for the amount of aggravation you go through over EACH claim! Very slow in processing and they DON'T do their job. They say they send requests to vets but when you call the vet the vet tells you they were never contacted. They constantly ask for medical history because they want to put things under pre-existing conditions so they don't have to pay. Even the vets ask why do they need the medical history, nothing has changed! This is the vet who says this! Horrible customer service too. You can never get a manager. No one is there. They are in a meeting. Or, they left. Nothing but a constant argument. Horrible! Horrible! Horrible! First denied they covered teeth. Had to get a screenshot from their website that advertised they are covered if fractured. Doctor told them they were fractured. Now denying it because they say they were worn. They Just don't want to pay the $2500.00

Always so fast at reimbursing and making sure we received the payment. My dog suffers seizures and it takes a lot out of us but knowing that his care is covered gives us peace of mind.

Embrace has been wonderful : easy claim submission, timely processing. Very very happy with them.

Although I was not contacted to inform me that the invoice didn't attach in the email Embrace staff quickly requested it from my vet. When I emailed about the issue I received fast responses and everything was fixed quickly and the claim was processed.