Embrace | Pet Insurance Review

Our dog (Sprinkles) suddenly became acutely ill with bloody diarrhea and bloody vomiting. We ended up in the Emergency Room where she was kept for 2 days. After she was home and on the mend she became very ill again a month later with the same issue. This pattern continued over a few months and each visit was $1500.00 to $2000..00. It was very reassuring to know that Embrace was reimbursing without any hassle and the turn around time for payment was fast. It was one less worry with an extremely ill dog!

Embrace has been great for both of my dogs. The staff is very responsive and helpful, and the claims are processed quickly. I wasn't sure about buying insurance at first, but I am so glad that I did and that I chose Embrace. The coverage is good and has helped me with a couple of emergency vet visits.

Our young Swissy did something to his throat, probably scratched it on a chew. A lump appeared just behind his jaw, and quickly swelled to the size of an orange. He was drooling and miserable, and one vet of the two we saw (our usual vet was booked solid the first time) put him on antibiotics and did a pathology test to rule out more serious possibilities. Turns out it was an active lymph node doing exactly what it was supposed to: containing an infection and trying to fight it off. In the meantime the exams and tests and three rounds of antibiotics ran up into almost $1000 all together, but Embrace paid us back for 80% within two weeks of me giving the forms to the vets to fill out. The delay was only because we'd ended up seeing both vets for the issue and one took a little longer to get them all the info they needed. Embrace sent status updates on each reimbursement when they received the paperwork, when the claims were approved and checks mailed. Checking into the website was simple and straightforward, and the checks showed up just when we thought they would.

We have never regretted our decision to have insurance for our cat. She is precious to us and Embrace understands that. They are always there when we need them with virtually no questions asked. They support their customers by offering extra advice and personal notes. They don't feel like an insurance company at all. They seem like good friends who help you when you need.

We have a 2-year old lab who's been insured with Embrace since the was a two-month old puppy. She's has several trips to the vest for injuries and illnesses, including one surgery, all of which were covered by Embrace. The online forms made is simple to submit a claim, upload your receipts, and check the status. It's a simple process to receive payment for the claim. We're very satisfied with the customer service.