Embrace | Pet Insurance Review

Our dog was diagnosed with a cyst one week after we had just switched insurance companies. Five weeks later she was diagnosed with a very rare cancer. Embrace insists this is a pre-existing condition and won't cover her medical expenses Although Embrace may have the small print to exclude our dog from coverage, they did nothing to investigate the real facts of this situation to see, in reality, that this is NOT "pre-existing" in any way. If we had known of a pre-existing condition, why would we have switched insurance coverage knowing it would have caused us to lose coverage for our dog?? I feel Embrace is very uncaring about unusual cases like this and could have done more to give coverage we are paying for.

I still can't believe they actually kept their promise! For the first time in my life, I've encountered an insurance company that doesn't lie/try avoid paying what it should. SUPER happy with everything from A to Z! Never had an issue, every claim I submitted and was supposed to be accepted by our policy- was actually accepted! I even got an actual reimbursement check from them. Highly recommended to ANY pet owner out there!

Embrace has been very responsiveness to our needs during the consultation and surgical procedure for our Chihuahua. Their professionalism and knowledge were paramount to fulfilling both substantiation and reimbursement requirements of this veterinanry claim. Looking forward for many more years of working with Embrace on the health of our dogs.

Embrace customer service always feel like family--had questions about coverage for my greyhound's latest injury, and the guy I talked with at Embrace was so helpful! Embrace is common sense, non-bureaucratic, caring insurance. Embrace was recommended to me by another greyhound owner (greyhounds are like thoroughbred horses--bred for speed, not health, and being delicate, are prone to injury)--and I am thrilled with Embrace. MUCH better than VPI which I had for a former dog.

We have had only the best customer service with Embrace pet insurance. If we did not have Embrace pet insurance, we would not have been able to afford the surgery our puppy needed. We are so grateful for Embrace pet insurance!