Embrace | Pet Insurance Review

As always the Embrace staff quickly and efficiently reviewed our claim. Their communications expertly guided us through the process which provided us peace of mind with regards to our dog's well being.

I have had several pets insured by Embrace for the past 15 years. My current pet has a brain tumor. It is comforting to know I have the insurance. All claims but one (just needed a quick phone to get resolved) has been handled quickly and checks issued within a week. I would and have recommend Embrace to others.

We purchased an Embrace insurance plan last year before my then 8 year old dog had experienced any serious health issues. Unfortunately, this past month he experienced one health issue after another including respiratory distress (one night in the ICU), two weeks later chocolate poisoning (another night in the ICU), complications of pancreatitis following (4 night hospital stay starting on Christmas Eve) and metabolic changes from the pancreatitis that resulted in a grand mal seizure at the hospital, requiring follow up with a neurologist. In addition to all our vet visits and hospitalizations there was daily lab work, an ultrasound and chest x-ray. We had thousands of dollars in bills and while I wish none of this had happened I am relieved to share that Embrace covered everything their policy had promised. There were zero surprises, the customer service was excellent and helpful and claims were processed in about two weeks with payments made via direct deposit about two days after claims were approved. We are so grateful to Embrace for giving us the peace of mind to focus on our dog. There is no bait and switch with this company and I would strongly recommend Embrace to anyone considering pet insurance!

The staff is friendly and respond quickly to emails. My claims were processed between a couple days to two weeks but never longer than that. I will definitely be staying with Embrace Pet Insurance.

My experience with Embrace Pet Insurance has been very positive. While not every claim was covered, the explanation was very clear. Claims were handled immediately after receipt from the Veterinarian, so, very little wait time. For covered claims, the check came within just a couple of weeks. Staff is very friendly. As my dog is getting older and has more medical issues, I feel confident of the service provided by Embrace.