3
out of 5
POSTED: | BY: Robert Cook
Reimbursement and category of illness confusing
You advertise 80% reimbursement on claims, but I have been normally receiving about a 33% reimbursement, Also, my dog has had a couple of ear infections, and you didn't pay anything on the claims, stating that an ear infection is a skin condition. I can't imagine why that would be a skin condition, and my Vet agrees that an ear infection should not fall in that category. In fact, on the bottom of this form, you list ear problem and skin condition as separate illnesses? I seriously considered switching to another insurance provider, but decided to give your company another chance.