Embrace | Pet Insurance Review

My 11 year old Golden was recently diagnosed with malignant melanoma. Embrace has covered the sizable vet bills related to his treatment and has processed and paid the related claims within a week. Am completely satisfied with their insurance coverage and customer service.

No complaints. My Lab had a bad first year and required surgery and 2 trips to an emergency clinic. Embrace was a very good insurance company to "have my back".

I really like Embrace. The claim submission process is simple and quick. The company always gets back to you quickly if you have any questions and explain the decision of the claim thoroughly. If they need more information about a claim, they make a point to reach out to the vet for more information rather than just deny the claim. I also really like the fact how personal it is and how I don't just feel like I am talking to a robot. I love the option of the wellness rewards because it makes paying for necessary things a lot easier and less harsh on the wallet. I wish it was a little cheaper but I still make it work. If only health insurance for humans was this simple!

I love the customer service but I hate how within the last three claims I have had to contact customer service to do their job and look into their receiving documents better. Last two claims I was told documentation was missing when it wasn’t. I only found out by logging into the website to check on the claim and never received an email.

been with them for many years. KC had some serious problems after attack by unknown predator---survived and ran up the bills---claims were paid according to my policy---fast. lately just had a buch of cold laser treatments for her and again paid within days of submitting several bills. they are not cheap as KC gets older but their coverage for her and payments when problems occur have been great. Have to recommend with no reservations