Embrace | Pet Insurance Review

Embrace seemed guenuinly sympathetic about the news. It was nice that the first conversation was not about whether or not the claim would be considered valid. We recieved a sympathy card that was incredibly nice and very personal with handwritten messages. The claim was fairly easy since there was limited paperwork, probly as good or better than any insurance claim. I rated it only an 8 because having to make a claim while losing a dear friend was aweful, and it took 2 months to get word of the completion of the claim. I have paid thousands of dollars in vet bills before getting insurance , and it was nice that during Tanks end of life I did not have to worry about the costs.

The veterinary hospitals and small vet practices don't want to deal with insurances - they told us this fact. Embrace insurance company wanted the background notes for a pet history. Consequently it took a very long time for the claim to finalize and I'm sure much hassling between Embrace and these providers to get the info they wanted/need. I'm guessing these providers don't want the overhead of the insurance claim process. This is the first pet we enrolled for insurance and it was a very frustrating process.

Vet was very familiar with Embrace and completed the form and sent in our behalf. Had a check in less then a week from date of service!

Thank you so much. I never thought my dachshund would require back surgery—we’ve done all we could to keep him healthy. Embrace was recommended as covering breed-specific issues. It was nerve-wracking waiting bc the bills were so high, but the customer service was great. Thanks in particular to Shannon. Thank you!

I am so glad I got Pet Insurance!! We brought home 2 mini Australian Shepherd (American Shepherds) about 3 years ago. Very healthy, active pups! My male started to have some pain in his left leg, hip area. I took him to University of Illinois Clinic and it turns out that he has some congenital abnormalities in his spin. So far Embrace has stepped up and paid claims for his diagnosis and care. This includes an MRI, spinal tap, and various other tests to get a diagnosis, plus medication and follow up visits. We are still in the process of figuring out what can be done to make him more comfortable, and I am so thankful that I got Embrace Insurance, I don't know what we would have done without it.