5
out of 5
POSTED: | BY: Abby
Great company, great service, great transparency
Great insurance company -- very clear about what they cover (and what they don't). My young dog has (unfortunately) had a variety of health challenges and Embrace has been fantastic. They process claims quickly, keep you updated about any delays (usually the result of them needing more information from a vet's office), and respond promptly to inquires. They are very clear upfront about what they cover, very clear about exclusions for pre-existing conditions and what would be considered pre-existing, and very clear about other exclusions. Customer service is excellent and I cannot say enough good things about their integrity.