Embrace | Pet Insurance Review

We purchased Embrace accident and wellness pet insurance when our dog was a puppy. Unfortunately, our dog aged and became so sick that we had to euthanize him. Embrace was caring, courteous and provided prompt service every time that we had a claim or needed customer service. We received a sympathy card handwritten from Embrace's staff members. It meant so much to us to receive personalized service in today's marketplace. Embrace made us feel like we were a team and not a commodity. We are eternally grateful. We definitely recommend Embrace pet insurance to everyone and will use it again if we get another pet. Thank you so much.

We have had embrace with both our dogs and have had an awesome experience. We would recommend Embrace to every pet owner. We have had excellent service and response time for all our claims.

These people are incredible. My dog had an accident and broke her leg. After a visit to the ER for a splint and her regular vet for X-rays, we were sent to an orthopedic surgeon who was going to cost $5500!! I don’t have that cash lying around, so I called at 10am and spoke with a representative, and after several emails, return calls, and transfers, they were able to pre-certify me for treatment before a 4pm surgery on the same day!!!! I was so relieved to not have to worry about how this was going to be paid for. Bless you, Customer Care Embracer - Christine Batten and Claims Adjuster - Lindsey Hagerty, for knowing how to handle a man in distress and helping me navigate this incredibly stressful day!

Following notice that, based on a review of our dog's medical records, certain conditions would be excluded from coverage, we requested a review of their decisions. We asked the veterinarians who treated our dog for the excluded conditions to explain in more detail what their treatment entailed and why the exclusions might be reconsidered. Embrace reviewed the case and modified the exclusions to our satisfaction. The review was done promptly and, we think, fairly. We have already recommended Pet Embrace to friends. (Didn't know about the reviews until now.)

It SEEMS this pet insurance is expensive, but I don't agree. My doggie (Charlie) is covered for anything he needs. I feel the cost is totally worth it!! I have had ZERO issue with this company (Embrace Pet Insurance). Customer service is very helpful and friendly! The claims process, whether it is for wellness or illness, is super fast and easy to submit claims! The claims are paid quickly and I have the full insurance. I am so happy to have Embrace Pet Insurance! I have submitted claims 3 times (2 for wellness and 1 for illness) and it was taken care of in a very timely manner. I have ZERO complaints and I feel very secure and happy knowing a member of my family is well taken care of in the even of....well...anything when it comes to my doggies health and wellness. I am a licensed insurance agent for people insurance so I am a real person. I highly recommend this insurance for anyone who has a fur child! Thank You Embrace!!