Embrace | Pet Insurance Review

I strongly do not recommend Embrace Pet Insurance. We paid premiums expecting coverage for our pets, but when we filed our claims, all were denied. Both our family veterinarian and a veterinary specialist provided written letters confirming that the injuries were not pre-existing conditions, yet the company still refused coverage. We submitted thorough medical documentation and followed their process, but our claims were dismissed without fair consideration. After this experience, we canceled our policy. In my opinion, this company does not stand by its stated coverage, and pet owners should be aware before trusting them with their pets’ health care. We were left with thousands of dollars in expenses that we reasonably expected to be covered.

My dog suffered with a perianal fistula. My vet tried various treatments for a year. When treatments were exhausted, my dog had surgery to remove affected gland and repair fistula. Embrace quickly paid all submitted claims. A year of treatment and surgery were very expensive for me without insurance help. Very satisfied and would recommend to anyone with a pet.

very simple and intuitive claim process, prompt response to claims submitted and a clear description of the EOB. Have been with Embrace for over 4 years and have never had a need to appeal a claim or even call them with an issue. Claim handling is pretty seamless.

Easy to use and good customer service

I have been with Embrace for 18 years. They are very fair and submitting claims is very easy. I never wait long for reimbursements and direct deposit makes it very convenient.