Embrace | Pet Insurance Review

Have been waiting two months for my first claim. Sent all documents requested and still waiting. I did have a good experience with customer service. Hopefully she will follow up like she said she would. I pay a lot of money for insuring my pets. Things should be handled in a timely manner.

The claim submission process handles multiple invoice pages really well. My invoice was emailed to me as one .pdf. Even though it had more than one page the web site handled it and recognized both pages.

I thought making a claim online would be a pain in the neck because I’m not that tech savvy. I found filing a claim with Embrace to be easy and quick, which was a big relief for me. I made my claim and within days I had money deposited into my account. The customer service was great, efficient and very friendly. I was totally impressed by my experience and I am very happy with Embrace Pet insurance

I have always had this pet insurance for all of my pets :) They have helped me through all of our trying times and difficulty knowing that I could make the best decisions for my dogs to help them. I am a single individual and veterinary care has become so expensive, I am so happy to have your help :) Thank You

Excellent!! Love Embrace. We have had Embrace since Joy, my 9.5-year-old Boxer, was 4 months old. In May of 2024 she was diagnosed with Degenerative Myelopathy. She went to rehab once a week for Hydrotherapy, Laser Therapy, and Acupuncture and it was very helpful in keeping her walking. June of 2025, she lost ability to walk so hydrotherapy was not needed and the 1.25-hour drive to rehab was becoming too stressful for her so we changed to a mobile vet for in home acupuncture and laser therapy. It helps her so much, Embrace is a big help and I am so glad Embrace is here for us during this difficult time. Being insured with Embrace makes it so much easier and gives me peace of mind that I can give Joy the best. To submit a claim is so easy; I submit my claim every week and the claim payment is in my bank account within 3 days. I cannot imagine not having pet insurance and, in my opinion, having Embrace is the very best. Embrace has great customer service and I have NEVER had an issue; I Love Embrace Pet Insurance.