Embrace | Pet Insurance Review

It should never take 3 months for a reimbursement! I was asked multiple times to send prior vet visits which I did and my vets did as well but clearly no one was paying attention.

Appreciate the thoroughness of your support during a deeply emotional experience with the passing of my pet. The timeliness of your support along with the courtesy was quite meaningful. I appreciate the expeditious manner in which you worked with my vet and the pet care hospital to settle our claim. I was not in total agreement with the settlement but I did understand the final outcome. The sad part of course is having to file the claim in the first place but that is why we have pet insurance and to that end we are grateful. Thank you again for the support all the way through this sad process.

The customer service rep Lexi was very friendly & kind and she answered all my questions & concerns. Been noticing all the customer service reps Ive interacted with are helpful & they do resolve issues fairly quickly. Anytime Ive had a discrepancy with any billings or reimbursements, they have been good about addressing my concerns and they have so far corrected all issues & send out additional missing reimbursements or will correct bills if overcharged by accident. Bc they have friendly customer service reps willing to listen to the customer’s issues & then find the proper resolutions, I will continue using Embrace & would recommend to others, bc I can say from my experience with using Embrace, that if there are any issues, Embrace is good about fixing those issues appropriately. Thanks!

Easy to fill out and submit claim

why claims take 30plus days from submission to authorization [and longer to pay] is beyond comprehension. and why embrace won't allow providers to file the claims directly is also beyond comprehension [except that they are counting on the insured to not file claims at all or not timely].