1
out of 5
POSTED: | BY: DENISE IANNOTTA
They take your money and come up with every excuse not to reimburse you!
My puppy had an ear infection at 8 weeks old. Now that is a pre-existing condition for everything under the sun.
They pay for nothing!!!!!!!! I took my pup to a dermatologist to make sure she does not have allergies so now my status starts again for having an issue with ear infections
I explained to the customer service rep. I took my pup to see if she has any allergies or yeast. Everything was clear. NO allergies or yeast. Now I was told that breaks the 1-year cycle and I have to start all over again to be clear for a year of any ear, skin, or itching issues.
It's an umbrella for all issues to be not be covered. So basically, I should not take my dog for checkups..yes because Embrace is all about the love for animals..so I should not get checkups because that is saying she is sick and has allergies. They are ridiculous!!!!!!!!!!!!! waste of time and money!!!!!!!!!!!