Embrace | Pet Insurance Review

I wish I never switched to this pet insurance. Not worth the money I saved. Filed claims in December and still have not been reimbursed. They kept asking about medical records from a vet clinic I've never been too. I explained that to them and they put my claims in the back of the line to be reviewed. At least expedite the re-review of the claim. Now they're asking for medical records from a clinic that I've already sent the medical records to when I signed up for their policy. It has been a headache to try to be reimbursed Update: After 5 months after my policy started, they finally listed my dog's preexisting conditions. They use any excuse to apply a preexisting condition. Went to the vet several times for gastroenteritis and they denied claims because I did not get fecal testing done to rule out Giardia and other parasites. Nice job telling me I need to ask the vet for fecal testing after I already went to the vet. Cancelled my policy right away! What a waste of time and money

I liked how quick of a response I received after I submitted my claim. I also liked how I was given an explanation as to why something could not be claimed.

Great Pet Insurance Company!! Filing a claim is so easy and quick payment.

very quick and easy submission.

excellent communication and customer service. They take the time to help and understand the situation of my pet. So that means a lot and helps us be reassured they are here to help us at all times.