Embrace | Pet Insurance Review

I took my dog into the vet for vaccines and a check up and they discovered she needed to have two teeth extracted and a lump mass removed. I sent the estimate for this procedure over to Embrace to be pre-certified and they told me over $2,000 of the procedure estimate was approved for coverage. I proceeded with the procedure and when I submitted my invoice after the procedure, Embrace only refunded me a quarter of the amount they originally told me. I contacted Embrace twice after receiving the news about my low refund and they told me someone would get back to me with the details the next business day, no one did. No one can explain to me why they told me one amount and then refunded me something completely different. I sent Embrace another email outlining my experience with the coordinating claim numbers, amounts, details, etc. and haven’t heard anything back. I just keep receiving emails to review my experience, which I was waiting to do in hopes that Embrace would resolve this before I had to leave a poor review but they did not. This is incredibly disappointing, I don’t know why I pay for insurance for my dog when it doesn’t do much. Embrace is not a trustworthy company.

Embrace Pet Insurance is a top-notch company. From the policy flexibilities, ease of payment, ease of claim submission, speed of payment, I can't say enough good about them!!!!

This is my first time using any online invoice for my pets. I found it fast and easy to do.

Always easy process for filing a claim.

Embrace Insurance is very professional and respectful with handling my claims. We feel completely safe with our furry babies having the reliability and assurance Embrace Insurance always gives us. Thank you to the Embrace Team for everything you do.