Embrace | Pet Insurance Review

I adopted a puppy and purchased Embrace pet insurance in Jan '23. From Apr 5th through May 9th, I submitted 3 claims, May 9th being surgery. On May 11th, all payments were deposited into my checking account! It took a little while to get the 1st claim going as they had to go through verifications and history with my vet. I was being kept informed of the progress throughout the process. I was quite shocked and impressed that I was reimbursed for the surgery 2 days after it was performed! Their telephone customer service is phenomenal as is their update communication via email and portal. Thank you Embrace !! Like Share

The 'Provider Invoice' screen is broke! It took me an additional 1-1/2 hour to upload six invoices...way too long. This same problem existed the night before and I was told earlier today that the problem was fixed. It's not fixed. Signed, 'Disappointed'

They are so fast and their customer service is amazing! I am very happy with Embrace and would highly recommend them!

Was very easy to submit. Hope to receive the reimbursement soon

We are very satisfied with Embrace. Customer service has always been friendly and helpful, but the real test of an insurance company is if they pay and Embrace has been exceptional. We chose a high deductible plan (just for serious issues) to keep costs down. Other plans I researched weren’t as flexible and cost more. Cancer turned up in one of our cats which involved two surgeries so far. Embrace kicked in after we reached the deductible and we received the checks promptly. Initially it took awhile for Embrace to get the initial (pre-existing conditions) paperwork from our vet, but since then we submit the invoices online without issue. I will always get basic pet insurance for all our adopted cats from now on, and Embrace is my first choice. Highly recommended.