Embrace | Pet Insurance Review

We are new customers so my review entails communication, etc. versus a claim. I sent an email that is now a week old and I have had no response so thus far I am displeased and this does not bode well for future interactions/claims. I called hoping for clarification and was told that my inquiry was basically unnecessary because the company normally takes care of contacting the Vet, etc. That’s great except that I received the email requesting the forms, etc. If, in fact, I don’t have to submythese forms it should have been clearly stated in the email. Sloppy? I’m not sure yet, hopefully, it’s just poor communication.

Claims are simple and it really is a great value.

Embrace provided excellent care and coverage when our pet cat recently needed surgery to repair his leg and hip. Filing claims with Embrace is very easy, and their response times have been excellent. This was a complicated surgery, and we received the payment for our claim, without question, in a very timely manner. Their customer service reps are great! Highly recommend this company for pet insurance.

Embrace provides great customer service and the online account is so easy to navigate! I never knew submitting a claim could be so easy!! Thank you Embrace!!!

It took quite awhile to get reimbursed when my cat had a urethral obstruction. Then my payment went up by over $20 the following year… they said it was because my animals got older. My dog is only 3 years old, and I was told it will go up about that much every year due to aging.