Embrace | Pet Insurance Review

Embrace bent over backwards, specifically Dan F. in the claims department, to get my little italian greyhound's broken leg surgery covered - despite the odds against me regarding waiting periods. They helped me through the process of getting all of my previous vet's medical history, as well as getting a pre-certification filled out by the emergency veterinary surgeon, so as to have the best chance to get her surgery covered. Thanks to all of their help and guidance Ducky was pre-approved within ONE DAY, 12 hours after my first phone call with Embrace, she was approved. Ducky was then able to get her surgery the next morning. Cannot rave enough about how great they were and un-insurance-like the entire experience was. Embrace and USAA set the standard here and I will recommend them to everyone considering pet insurance!

Easy to manage paperwork.

Ease of submittal.

ZERO help from this provider. Look elsewhere. They screwed my claim and coverage up so bad I was supposed to be getting all of my monthly payments refunded. That never happened and they are still charging me! I canceled my plan so.... WHAT THE HELL. On top of that, you sit on hold for 30 mins or more, without fail, regardless of when you call. Hold message says "manage everything from our website". you can't even make changes to your plan on the website AND they don't message you back if you use the live help option.

I've had Embrace for almost 5 years and finally had to use it. The processes couldn't have been any easier. I went to their website and uploaded the vet bills from an emergency service with my pup. They processed my claim in about a week and sent me a check. I couldn't be happier not having to worry about providing my pup with the best care due to expensive vet bills. I got Embrace to help with emergency situations and that's exactly what they did.