Embrace | Pet Insurance Review

Everytime I call, they are very kind and informative. No problems with anything. Ease in every aspect of service.

Embrace processed our emergency claims quickly and the refunds were deposited to our account without issue. We had initially paid for a year of coverage for our puppy but after an unforeseen tragedy, we had to euthanize him after 2 months. Embrace was extremely sensitive about the horrible situation and refunded our policy for the prorated amount. We will absolutely use them again in the future.

Embrace reps were very kind and helpful. Offered condolences on loss of my Bella and sent beautiful card.

I have received conflicting information from Embrace all year long on what is needed to process my claims. Literally, this has been going back and forth for eleven months. After providing the documents requested, my claims are still placed on hold due to "insufficient information". When I call back, they have more documents that they are "unable to obtain" from our vet. However, when I call my vet for said documents they are efficient and agreeable in getting me what I need. I asked one of their support people if they ever tried calling our vet instead of sending automated emails and she said "only after multiple failed attempts or if the customer asks us to"..... Seems like their end goal is to let all of your claims time-out so you can't get reimbursed. I've cancelled my policy and I'm switching to Trupanion like my vet initially recommended.

I got insurance hoping I wouldn’t have to use it. But an accidental step on my little kitten’s leg ended up costing thousands in vet bills. It was easy to submit a claim to Embrace and they worked to get all the information needed to process it. I was reimbursed according to my policy promptly so I hardly had to worry about how to pay off the bill. I’m really grateful it was easy and fast. I’m happy to know my kittens are covered and that I don’t have to worry about a serious financial burden.