1
out of 5
POSTED: | BY: Kenyatta Walker
Terrible experience
Terrible experience! They are not what they advertise. Submitted a claim on April 27th and it took them until May 31st to give us a decision. The claim was denied. Our puppy has no pre-existing conditions. We took him to an emergency vet appointment after his paw was accidently stepped on (the Vet said that in her note). Claim was denied because lameness of a paw (the diagnosis) was considered orthopedic and not an accident which would have resulted in them having to pay the claim.
Read more on Trustpilot