Embrace | Pet Insurance Review

My veterinarian wrote my dog has NEVER had a seizure. You have the letter. Yet because I asked a question, and her vet said kibble getting caught in teeth caused this, you wrote this as a condition. She has never had a claim for this because she doesn’t have it, but you ignored her veterinarians letter explaining reason for misunderstanding and just put it down as something that could expire. Again no claims just wanted it removed because not true. I feel as does my husband that your company looks for problems that don’t exist. Again nothing to do with a claim since nothing to claim. I don’t disagree with gingivitis although mild so have no problem with that. I will be giving GiGi a dental in the near future. I do disagree with a sore on her muzzle being equated with a sore in her mouth and you have a letter from the vet who saw her saying they are not the same. Too many denials compared to friends and family who have Trupanion and Fetch. Your claims people are nice and they are polite we are just not happy when GiGi has conditions listed she does not have.

I made a claim and in a very short time, the claim was paid. Easy Peazy! Thanks so much!! Renèe

The process for submission and reimbursement was very easy and the claim was paid fast which helped a lot during a stressful surgery and recovery for our dog.

Everytime I call, they are very kind and informative. No problems with anything. Ease in every aspect of service.

Embrace processed our emergency claims quickly and the refunds were deposited to our account without issue. We had initially paid for a year of coverage for our puppy but after an unforeseen tragedy, we had to euthanize him after 2 months. Embrace was extremely sensitive about the horrible situation and refunded our policy for the prorated amount. We will absolutely use them again in the future.