Embrace | Pet Insurance Review

The steps were laid out simply and worked. It was easy to submit all three claims within 30 minutes. However, I was submitting the data at peak time.

Not what I expected I wanted to like this pet insurance company, but I guess all insurance companies are the same. They all want your business but when you need them, they will find any reason to deny your claim. The short version is that my veterinarian died and closed his shop, so I couldn't get my puppy's records. We had an emergency and had to take her to a hospital (9 months after getting insurance and past the waiting period) submitted the claim and it was denied because I couldn't prove that it wasn't a pre-existing condition. I no longer need pet insurance but it was disappointing and heartbreaking, I will not be going with Embrace if I ever decide to adopt again.

This is our first experience buying pet insurance. Fortunately, we haven’t had to use it and I hope we never have to. I just wanted to say that the agent who issued our policy was professional, knowledgeable and friendly. She was patient and answered all of my questions. At this point, I would recommend Embrace Pet Insurance to my family and friends.

rep seemed interested and knowledgeable

I’ve never thought I would wait for 3 months to have a claim processed. The staff, from both - email and phone seems disinterested in solving my problem. I don’t know whether it’s just bad luck on my end or that is how this insurance company operates. Either way I suggest not to risk your pet’s health and look elsewhere. The moment I will receive what is owed to me I am immediately switching somewhere else, and telling my friends I recommended this insurance to do the same. Just horrific.