Embrace | Pet Insurance Review

I had embrace for years, I’ve only recently had to start putting in claims, everytime I put in a claim, they would always tell me that I didn’t have the right program selected to be able to get a refund on my claim. While I was talking to the lady about canceling it, I told her that I have coverage for exam fees and medication, she then proceeded to tell me that those were only meant for emergency visits and not normal visits. I just felt like you guys should take care of your long term clients better. I haven’t had a claim in 4 years and you guys denied all 4 of my claims which cost me 1500$ out of pocket

First time submitting a claim. Found process easy to use and complete

I would say this is the worst kind of insurance. There are hidden prices all the way. They jacked up our price very high after registration. We received mixed information and there is no transparency. We took the maximum benefit, but still, after a month, the insurance claim did not go through. Our dog losing his baby teeth was considered as pre- existing condition. I would never recommend Embrace.

Have had to utilize the claims on several occasions and each time, the claims process is always quick, intuitive and efficient.

Filing claim online through app was extremely easy and payment was prompt. This was a checkup with a couple of vaccinations for our two kittens.