Lakefield Veterinary Group

Our dog, Bentley recently passed away 18 hours after having spent 4 days at Kingsland Animal Clinic. They lied to us on multiple occasions and admitted to mistakes that possibly contributed to his passing. Daisy, the Mgr was cold and couldn't care less about the situation. Kingsland, taken over by Lakefield, never contacted us during his stay which would have resulted in us picking him up immediately. Bentley lost 14% of his body weight during his 4 day stay. Daisy, the Mgr specifically told me that "Bentley ate all his food". How could he lose 2-1/2 lbs in 4 days if he ate all his food? His blanket was lost the entire time of his stay. It is a security blanket. Kingsland said they were washing it, and then lost it, but when I returned to collect the blanket after his passing, it was found, but never washed. We confirmed with them that Bentley was Not to have a bath, as he is allergic to ingredients in common pet shampoo. We wrote down, and confirmed this twice with the tech, yet he was bathed anyway which resulted in a severe allergic reaction that caused eye issues to the point where he could barely open his eyes and had constant itching. I would not use this Kingsland animal clinic since there are several other options nearby that were extremely kind to us while dealing with our passed companion and family member. Use a company that agrees that our pets are our family and treats customers with respect. Not this company. Daisy or some other employee will reply below, but we have already spoken with and confirmed these facts with the Medical Director, Dr. Free.

posted: 04/03/2023

One of their owned vet office in Arizona has been losing patients because of the rudeness of the office staff. Vets are very well trained and personable - have been a client for a few years and have poured so much money in there with my 10 dogs only to be disrespected by an office person- when I complained to the higher ups, I was canned as a client- I transferred my records to their sister clinic only to be booted from that practice while having no issues there- I’m afraid by hiring incompetent, rude, disrespectful office staff will bring their own demise- oh and they slandered me/ libel saying I was the one that was abusive- May be worth a trip to my attorney and checking into a complaint with the vet medical board- should anything happen to my dog who is monitored and treated for heart failure- they will be sued

posted: 05/10/2023

I've recently joined the Lakefield marketing team at their headquarters in Kent, WA, and I've got to say I'm having a great time! People are nice and it's a dog friendly office. Practices they purchase are able to keep their name, branding, and local connections while gaining improved backend systems and management. It's a win win!

posted: 10/07/2021

The start is caring and kind to both the pets and the clients. Super impressed with the facility as well. Overall they get 5 stars from me.

posted: 12/17/2022

They own Emerald City Emergency Clinic… I showed up with my roommates cat who has been scratching, making himself bleed from some what looks like skin infection and who has been throwing up everyday only to be turned away by the Vet because he is “not sick enough”. What’s a 24 Hour Vet Hospital doing if not taking sick animals? I asked if they could reconsider and I’ll pay whatever to have him seen and was repeatedly told no. They gave one option to go take him in and when I told her I already contacted that Vet was just given a shrug and awkward silence. Do not support this business. They’re not here for their community or your animal.

posted: 11/16/2021