Horse Heaven Hills Pet Urgent Care

We adopted a senior Pomeranian who apparently has a lot of anxiety and trauma. We've had her a year, and landed our selves at Horse Heaven Pet Urgent Care because of a nasty cough/rattling in her chest. I called and didn't get an answer but their system text me right away. I LOVE that they can text vs have us keep calling and calling. I sent a video and recap of the issue and they got me scheduled right away. When we walked in, it was instantly comforting. Slurpee usually shakes really bad anywhere new and unfamiliar. We were taken back to the exam room where they had couches for us, instead of cold stainless steel tables. Slurpee had no idea she was at the vet, and just took a nap and waited for the doctor. This was a major game changer for her. She was relaxed and thought we were visiting friends. I cannot express how much stress and anxiety this atmosphere relieved for both of us. (I'm always afraid she's going to run, hide, jump, nip, and I always feel bad taking her to places that terrify her etc). The doctor was very nice, as was the vet tech and front desk staff. They had water and coffee available which was a relief with 6+ hour stay to make sure everything was done/covered and our dog was on her way to good health! I highly recommend Horse Heaven Pet Urgent Care

posted: 05/20/2023

I was really happy with the service I received here. I went there because my dog had some cheat grass in her ears. She was in extreme pain and I could not get a vet appointment in the area from anybody.I was looking at at least five days to a month out to get in anywhere. I wish there were more facilities like this in our area as I do think there is a huge need for people to get their pets in for same day appointments. My personal vet was a month out for an appointment!!!! I do miss the guy in Pasco who would see pets as a walk-ins first come first serve 2 to 4 pm. He was never not without patients to see! The staff was extremely compassionate and took good care us. There were lots of calls fir their services while I was there and it was standing room only. Huge need for additional pet urgent care facilities ... good job guys! Wish you could have got all the people who need you in that day. Prices reasonable too. nice clean facility as well.

posted: 06/08/2023

A great place to go when your pet has am emergency. They aren't chain owned, they're locally owned! The staff was super nice when we came to bring in our cat Jasper. The facility was very nice looking which was also a bonus. Will definitely be coming here next time we need to!

posted: 08/12/2023

We travelled 70 miles to the pet urgent care on a Sunday. Our 10 year old chihuahua had woke up, nearly unable to stand, and our local vets were all closed. I called and spoke with Bailey, who was very informative and kind, and she got us on the waiting list. We were running a little behind, trying to get everyone in the car and packed, I called to notify them and they were completely understanding. As soon as we arrived they took us back to comfortable exam room with couches and a tv. Kayla checked his vitals and was great, I felt at ease as soon as we arrived. Dr. Erickson took time to explain our dog’s condition and how to care for him. I was able to ask her multiple questions about other health issues I’ve noticed, and she was knowledgeable and helpful. She recommended proactive and non-invasive solutions, which I really appreciated. They sent us with prescriptions and our pup was feeling better in no time. I feel confident that he will get better and would happily drive the extra way to have our pets treated here. Big thanks, Chancho and the Hernandez Family 🐾

posted: 04/15/2023

I had to do one of the hardest things I’ve ever had to do in my life. I lost my best friend 🐾 yesterday and the staff was so kind and caring. The vet was honest with us and gave us potential options, but also didn’t give us false hope and rack up a bunch of bills. I really appreciate how compassionate the staff was, especially with what we were going through. The room we were in was not a common vets office. They had couches, a tv, pillows and a dog bed. It felt like we were in our living room so my girl was comfortable and not scared. They gave us all the time we needed. Thank you for making one of the worst days of my life just a little bit easier. I appreciate all of you who were involved. 🐾🌈

posted: 05/21/2023