Banfield Pet Hospital

I used to LOVE taking my dog there, but there's something wrong with this place that they can't keep vets working there. I had the optimum wellness plan for my senior dog, which included teeth checkups and wellness visits, but my appointments keep getting canceled by them because "the vet left" and they try to reschedule, but it's several months (or in this last case, over a year) later, it's ridiculous. Paying almost $50/month, my dog is supposed to get seen and teeth checked 1-2 times per year, it's now been over 2 years since he's been seen, and they called to put it out another year. So, I finally just canceled the membership and will find him a new vet. I truly hope this place gets their act together. It USED to be a wonderful vet office.

posted: 05/17/2023

This is the Quickie-Mart of animal care, and 'Pet Hospital' is a factually inaccurate description of their business model. The staff turnover is incredibly high, both reception and vets, so it makes one wonder why no one wants to stay employed here. They only provide preventative care scheduled 6-8 months in advance, and that's not how hospitals work. This may be ok if you're only interested in staying up to date on vaccinations through their $400+ per year subscription plan. If you need any special care beyond that, look for a real qualified veterinarian as I wouldn't recommend trusting this place with the life of your furbaby. And no, I'm not going to email 'BanfieldCares'. You've already had plenty of chances to do better.

posted: 05/12/2023

I paid to get my dogs nails cut and they never did it. Which isn’t a big deal. I called and ask if I could come in Friday on my day off and they aren’t open. Okay can I get my money back? No. We need to see the nails. They are only open while I’m working. I’m not going to take off work to come prove you didn’t do something. Horrible customer service.

posted: 02/01/2023

I’ve taken my two German Shepherd’s to them for years and they’ve always taken great care of my animals great customer service

posted: 03/08/2020

Called to add a new pet to a medical pet plan. I was told Banfield will not add any new pets even though our family has been take our pets there for over 10 years. The reason was for scheduling issues. I acknowledged that it maybe some time to get my pet in and which was fine for normal checkups. I was still denied add this pet.. The receptionist was rude at the end of our call when I told her they will loose our business for good.

posted: 01/07/2022