Banfield Pet Hospital

I wouldn't trust them with a pet rock. The only reason I started taking my boy there is because my daughter was working at the time that I knew one of the doctors. They have both since left and there is not one person in that office left that is competent. We have had nothing but problems. My boy was so traumatized at his dental that he would not even go near the car and he's a dog that loves to go for rides. He was terrified we were going to take him back. After that I refused to schedule drop off appts and only made appts for in room. I would look on the app to confirm the appt that I had just made and it would be a drop off in the computer so I would cancel. The last straw was me going to pick up heartworm prevention and being given flea and tick only. Literally told the girl at the front counter that I was thinking about switching from simparica trio to just simparica because it didn't want to give him extra medicine that he didn't need. We weren't having a problem with fleas. Meaning I would only want to give him heartworm medication. She brought out simparica never said a word to me about that not containing heartworm preventative. Thank God I looked it up. Called back after the holiday and they refused to give me the correct medication unless I made an appt to retest for heartworm. Which 1. would have made my boy late taking his preventative, 2. Was their fault that they can't schedule an appointment for in room 3. They already made me pay over $100 for medication that we didn't need. I've asked common sense questions there that I have gotten completely wrong answers about. Such as, do you offer titer testing for the rabies vax, was told by the tech that there was no such test. I knew that was incorrect. It's been multiple problems. Way too much to list here but their employees are very poorly educated. My daughter left because she was gaslit after the main doctor committed malpractice and tried to blame her. The corporation never made any attempt to correct that situation at all. DO NOT LEAVE YOUR ANIMAL HERE!!!!! MAKE SURE YOU CAN SEE THEM AT ALL TIMES!!!!! PLEASE!

posted: 12/23/2025

Banfield is such an incredible place. They cared for my boy, Cheddar, and took the utmost care of him. My wife and I are so grateful for their talented team of techs and doctors, we won't go anywhere else and will refer all of our friends to there.

posted: 12/11/2025

I would give them zero stars if I could. I am on Banfield’s Optimum Wellness Active Special Care plan (the most expensive plan for cats at $90/month), and Dr. Bellinger’s team still tried to charge me $295 out of pocket for bloodwork and a urinalysis that are already included in my plan. The vet tech’s reasoning was that because I booked an “illness” appointment instead of a “comprehensive” one, they couldn’t apply my plan benefits. Nowhere in the Banfield plan does it say bloodwork, x-rays, or urinalysis are limited to comprehensive visits. On top of that, they tried to claim I had booked a drop-off instead of an in-room visit, but when they checked the computer, I was right about it being an in-room visit. The vet tech also tried to tell me that because I didn’t bring in a urine sample, they couldn’t use the covered urinalysis and I would have to pay out of pocket. This is unacceptable, especially since they’ve previously taken a urine sample during my cat’s dental anesthesia (without even asking first) and didn’t charge me since they said it was already included in my plan. Dr. Bellinger herself rushed me, urging me to go to urgent care because she said my cat’s bladder was “too firm” and he wouldn’t urinate for them. As soon as I got home, he used his litter box immediately. She didn’t even attempt diagnostics like a urine test or x-rays to confirm whether there was a blockage—tests urgent care would have run anyway. She also spoke with a Blue Pearl Vet surgeon who said surgery likely wouldn’t be necessary, so sending me away without proper diagnostics felt careless. They were also running behind despite my 8:30am appointment, rushed me through my visit, and forgot to give me a refill of my cat’s gabapentin. For a clinic I’m paying nearly $90/month to for “special care,” they’re basically scamming me. In summary: I’m paying for the highest tier Banfield plan and they still tried to charge me for covered services, rushed me out without running diagnostics, and gave poor communication. If you want quality and patience, see Dr. Johnson at the Great Bridge Banfield—she takes her time, explains thoroughly, and provides the care you’d actually expect. I would trust her over Dr. Bellinger any day.

posted: 10/03/2025

I just want to say that anytime you have to drop a pet off for any type of visit and leave them you should be weary. I made an appointment for a sick visit and when I booked the appointment on the app it was an in person visit. I arrive after driving almost an hour. They tell me I have to leave her and they will call me in a few hours. This is NOT okay. The staff was very friendly and kind but to make you leave your fur baby and not have anyone to advocate for them and charge your 1700.00 and to not even give you the correct diagnosis is ridiculous. My sweet baby died 12 days later. I missed out on the opportunity to spoil her let her have food and snacks she would never be able to have. I missed out on making her as comfortable as possible. This practice is unacceptable I will NEVER return or have my fur babies treated here again. They also still charge you for any months left on a wellness plan. They are more concerned about a profit then the health and wellbeing of your pets.

posted: 09/10/2025

The only reason I have to keep going is because they arevthe only one that offers a monthly payment plan. I live an hour away and they are the closest. I took my dog in to get neutered, they took us in the room and already warned me that when they take blood if something comes back then we would stop and put him on medication and reschedule the surgery. In the back of my mind I was thinking ok, im staying local until they call me. I leave and sure enough, 2 hours go by and they call me and say they weren't able to take blood. They said he was to hyper. This is a German Shepard, not a hyper dog, also a big baby, not aggressive at all. Thats thier job, and they cant even take blood. So I had to go pick him up, they prescribed him 2 pills to give him to make him very sleepy. Why they didnt just give it to him there...makes no sense. Then they have to reschedule the surgery...2 months later. I would never recommend this place.

posted: 01/17/2026