Vetco Total Care Animal Hospital

Kelley Israel

I came here a couple weeks ago with my cat and had a great experience. The vet, the front desk people, the techs; everything was amazing. So today when I brought in my 15 year old dog, Rowdy, with diarrhea today I assumed the same experience. The techs and front desk staff were still great. However, there a different vet today named Dr. McGovern and she was one of the most vile human being I have encountered in a long time. She was unempathetic, condescending, and straight up mean to me and my boyfriend. When I left the clinic, I was disappointed to the point of tears. The vet was making baseless claims about the severity of his “condition” only to find out she had yet to run any tests. Her only evidence was that “he was obviously in distress because he is panting and pacing” which is completely normal for a dog at the vet who is stressed out and whose tummy hurts?? She was saying he “obviously” had anemia, again she had not run any tests. She had just looked at our dog. She then checked his heart and randomly said he had a heart murmur. Gave zero information on this, just stated it. Even though we had taken him to another vet just a few weeks ago and they said his heart was great. She made me and my boyfriend feel like we were the worst pet parents in the world and that we weren’t taking the condition seriously. (Which she never explained to us what that was. Just that it “could be a lot of things.”) When we were sitting there confused about what she was trying to tell us about Rowdy she actually said “okay so what is the money situation” as if we weren’t willing to give money to help our dog when were just genuinely confused. We told her we just wanted to run the fecal test and get some diarrheal medication and wait for the test results because he was acting completely normal otherwise. She then left the room in a hurry and never came back. She gave us no directive on the medicine. They have rotating vets at this clinic and Dr. Mary Sue McGovern is the worst of the worst, so I would just stay away from this practice altogether to not run the risk of experiencing her. She should lose her veterinarian license. I would highly recommend Sunset Animal Hospital off of Southwest Freeway instead. We went there and explained our situation to the front desk people and they were so nice and helped us understand what the medicine was and what to watch for. UPDATE 8/17: Test came back positive for Hookworm. A very common easily treatable parasite. Symptoms include anemia, lethargy and diarrhea. This woman is completely off her rocker and should absolutely be stripped of her vet license.

Aug 17, 2025

emsscot

My maltipoo Flora had been sick for a few days/ alternating between constipation and diarrhea with one episode of vomiting. I was able to get an appointment the same day. The vet was very nice as was the “office manager/assistant.” The receptionist was very pleasant and efficient. Everyone was very friendly and efficient. I did not like the cost of the services which included a first-time appointment discount. It was in line with other vetinerary practices. I erroneously thought Vetco would be cheaper.

Jan 28, 2026

Karen Dunbar

Brought my cat in for a visit for rash and hair loss. The staff were awesome and knowledgeable. They took good care of my Luna. They answered my questions, and gave me suggestions on how to continue her care and treatment. Thank you!

Feb 14, 2026

J.M. Ford

I'm not sure what's up with the 3.8 rating. I took my cat in for eye issues. The vet tech Jada (sorry if I spelled it wrong) that spoke with us before the appointment was amazing, informative and friendly. Dr. McGovern was extremely nice and answered all my questions. I did not feel rushed at all. They didn't add extra testing or procedures that weren't necessary. I was very happy with my experience.

Jan 17, 2026

Fernando Barajas Salcedo

The receptionist was very kind but The service was kind of rude, especially from the head veterinarian She didn't even tell me the results of my dog's test. The assistant was completely different; she was very kind. But the head veterinarian only told us to bring medication for our next visit to calm the dog down, and they practically forced us to buy it because we were going to get a warning at every vet clinic in the country. It was quite discourteous of them, but they didn't give us any specifics about what we had been through. We hope they will be more courteous next time we return.

Nov 23, 2025