Baxter and Cleo Veterinary Clinic

Excellent service for my three cats (all taken at the same time to their office). The staff is very considerate and professional with humans and pets. Dr. Irell took the time to carefully explain each cat condition and outlined all costs up front for possible services. Examination and procedure service costs were very reasonable. We are so excited to have such a great veterinary office in our neighborhood for our pets.

posted: 08/08/2023

Dr Irell is patient, through, and kind. He is an excellent communicator and his demeanor only enhanced my confidence in his diagnosis and care. I have made a change of vets after a 5 year relationship from another veterinarian practice chain. Baxter and Cleo is an entirely different experience. Their staff is efficient and happy!!!! Karen assisted and she was terrific with my dog. I highly recommend them. Their fees are reasonable and seemly less than half the price of my previous vet!

posted: 08/21/2023

The response from the veterinarian is completely inaccurate. The tech was asked several times to stop speaking to my dog in a tone that was threatening to him. She continued to do this, escalating the anxiety of my dog. My dogs have had their nails trimmed and glands expressed at B&C numerous times (same method of restraint, without sedation) without incident. The problem was with this technician and how my dog was frightened by how she was speaking to him. There was no verbal abuse at all except for a rude, sarcastic remark from the technician as I was taking my dogs from the exam room. I have found a new veterinarian where I'm sure there will be a higher degree of professionalism from the staff. If the owner of this practice cared about animals, she would hire better staff and train them properly. The day of this visit, I arrived and there was no one in reception for at least 4 minutes. (I could have taken anything I wanted and walked out.) There were no vets about when I was there, just vet techs. They were all chatting and laughing in the back when I arrived. Finally someone came out to see if any customers were in the practice. My dog is always nervous during a nail trim. He's even more nervous when the vet tech starts shrieking at him in her high-pitched voice trying to "calm him down." And she refuses to stop when you tell her to be quiet so you can talk to your dog in the voice he knows and calm him down. She cut two of his quicks in the process. Blood all over the place. Absolutely terrible. Other than this, though, the vet was fine for the two years I've been taking my dogs there.

posted: 08/17/2023

I have four dogs, three of which are seniors. I'm at the vet frequently. I finally found a vet that is not only affordable but thorough. They cured my dog's chronic ear infections with one blood test and one treatment. I've been to all the expensive vets. Never had a vet this amazing. They give you all the options, explain everything and never force you in any direction. They are what I've always looked for. So happy to have found them.

posted: 08/09/2023

This is the best vet I have gone to thus far. They are responsive and affordable. Everyone is friendly, prompt, and professional. I very much appreciate Dr. Irell for taking his time when examining my cats. They communicate very well and explain everything in detail. Highly recommend!

posted: 09/11/2023