Banfield Pet Hospital

Regan Castellanos

I should have trusted the reviews, but I was desperate to get my dog, Jonah, seen for his itchy skin infection before the weekend. I booked Jonah’s in-person appointment for Friday. When Friday morning rolled around, I received a call saying that the visit would be a “drop-off” visit. Having no other option, I decided to proceed with this “drop-off” visit. After I dropped Jonah off, I waited for 2 hours with no update. I decided to call and they said that the vet hadn't seen Jonah and that there were several dogs in front of him. I felt bad leaving Jonah there for such a long time, probably locked up in a kennel. I immediately went to pick him up and decided it was best to take him to his normal vet after the weekend. I will never return and would highly recommend avoiding this clinic.

Feb 8, 2026

Marlene Matos

This is one of the worst Banfields I’ve ever been to. We moved from Florida and the experience we had with our last location was like night and day. I’m not sure if it’s because this location has a higher traffic volume but they made us feel like our dogs were just a number rather than patients. Every single time we brought them in we were spending $300-$500 MINIMUM. They can never figure out what was wrong with our dogs the FIRST time around. It always felt like nobody knew what they were doing, especially the techs. Which was very annoying because speaking with the actual vet is always a hassle. When we’d ask the techs questions they would sound/look confused and say “ I’m not sure if you’d like I can speak with the vet and call you back. Or I can schedule a consultation so you can come in and speak with the vet”… After already bringing my pet in and having our dog there for hours.. so we’d end up having to bring our dogs in for another “Consultation” just so we can speak to the vet, who already saw them because the tech’s were not able to answer our questions and would never call us back… and when we’d pick up our dogs after them being there for hours it was always like we were being thrown the medication, bombarded with information, then rushed out. If you even try to ask the front desk people questions your met with blank stares and somewhat of an attitude in my opinion. We always had to do our own research and share with Banfield what we thought was wrong with our dogs so they could properly diagnose. Unfortunately our dog became very very sick at the beginning of the year. After months and month of taking him in, rounds & rounds of tests, thousands of dollars spent, emotional damage of having to see our dog decline so fast, lots of back and forth from techs & vets…. We unfortunately had to let him go after they prescribed him a medication that he had a negative reaction to after two days of taking… They did warn us it could happen, but after so long of him struggling we were hopeful it would help. Unfortunately, it was too late and he was too weak. We’re not blaming them for his loss but we feel the lack of communication, lack of care, & lack of knowledge led him and us to suffering from many many months. We would never recommend this location and honestly after this experience, Banfield to anyone. Last thing we’d like to add is that Dr. Heath is one of the most unprofessional and insensitive vets we’ve ever had to work with.

Aug 20, 2025

Ann DeVries

One of the worst experience of my life. When I signed up for teeth cleaning of my dog I was not given all the info needed. I was not told to keep my dog off food and water. Then they did not tell me that the labs were an extra charge(270.00).They were not friendly and seem to take my questioning personally. I picked my dog up without having his teeth cleaned. When I checked out I paid 270.00. I asked for my receipt and he said he e-mailed it. I still haven’t recieved it. I will never go back. Ann

Mar 18, 2025

Stephen Boyd

I prefer not to post negative reviews, however, If I could rate negative stars, I would. I made a 9:30 AM appointment and selected in-office visit. When I arrived with my pup, the front desk person changed it to drop-off without my consent. I was told it’d be a couple of hours and he’ll be ready for pickup. Several hours passed, so I called for updates. Each time I called, I was told it would be just another 30 minutes. My pup wasn’t ready until the end of the day. I received the call at 5:15 and was told I needed to arrive by 5:30 because she was leaving for the day. So, rushing through afternoon traffic to arrive within 15 minutes was a feat. The team is nice, but that’s about it. This location fails to communicate important information and provide accurate timelines. So if you need to visit, expect to pick up your fur baby at the end of the day and not a minute sooner. You will not receive any updates during the visit and if you call, be prepared to be on standby all day.

Aug 27, 2024

Gaines Andrews

This place is garbage. They quoted us surgery for our dogs kidney stones at $3343.43 and when we paid $1,300 down on that they tried to add another $1,000 on the price when we picked up our dog! When I refused to pay the extra $1,000 they added for no reason they took my dogs meds back. Like she just had surgery and they sent her with no painkillers or antibiotics because they added $1,000 and said nothing we had paid towards the surgery counted. I'll never bring another animal here. These people are trash! Dr. Heath straight lied to my wife and to my face!

May 23, 2025