Banfield Pet Hospital

This is an updated reviewed from MY experience with Banfield on Shepherd. I started bringing my sweet baby Pierre in about a year or so ago and from the moment I switched to this location it was definitely my favorite. It was a little out the way from my house but I trusted the staff here. They knew my baby as soon as I would bring him in and I always left the desk laughing. Ella and Kourtney are the dynamic duo they need at the front desk because they always had me cracking up. I had to put my baby down last week after 17 years and the love and support I’ve received from this location has me crying ugly tears. They gave me all the time I needed to say goodbye. I received a card in the mail with a print of my baby’s face and signed by the staff. When I tell you this felt so amazing that he was so memorable and loved. I can’t thank this team so much for all their help, kind words and support. Thank you 🙏

posted: 11/26/2025

I took my cat to this clinic twice for serious symptoms (blood in stool and a strong foul odor). After two paid visits($400), they failed to diagnose anything or help her condition. I immediately took her to another vet for a second opinion, and she was diagnosed right away and treated appropriately. That alone speaks volumes. This clinic wasted my time, a lot of money, and delayed proper care for my pet. If your animal has ongoing or serious symptoms, do not rely on this office!!!!!!! I suggest if you’re a victim as well you go get a second opinion elsewhere.

posted: 01/23/2026

The vet techs are great, but the scheduling system is frustrating. Every time I book an appointment online, I get a call to reschedule. Today I booked for 5:00 due to work and was called again to move it. I offered 4:30, but was told they were closing at 4:00, with no apology or attempt to work with me. Another thing to note, freezing temperatures don’t start till Sunday morning. While I want everyone to have time to get home safely, they should have been willing to work with me. If online booking isn’t accurate, it shouldn’t be offered.

posted: 01/24/2026

They were so sweet to my baby Lambchop. I went in because he was real itchy and got hotspots and I loved it so much that I got him on a plan for his yearly shots and flea and tick prevention. They let you make monthly payments for it. He is feeling much better, all his medications have helped and the pricing was very reasonable.

posted: 06/07/2025

I’m very disappointed with my recent experience at this clinic. I booked an appointment and drove 20 miles with the understanding that I would be able to stay with my dog throughout the visit, as arranged in advance. However, upon arrival, I was told that I had to leave her for a minimum of two hours and that she would be seen and treated without me present. This was never communicated beforehand, and had I known, I wouldn’t have made the trip. The lack of transparency and consideration was incredibly frustrating, and I expected better communication from a professional pet care provider.

posted: 08/17/2025