Banfield Pet Hospital

When you check in someone comes to check your pets vitals to see how serious the case is, so you are helped right away. After that I had to wait a long time, but there were so many severe cases coming in I didn't mind. It was hard not to cry with those waiting. Everyone was so worried about their pets. They have an outdoor area you can utilize as you wait, so I took my cat outside and let her walk on the leash. They also have snacks and a coffee machine that makes really good lattes, espresso, hot chocolate, etc. They also have a fancy water machine where you can get sparkling and flavored water. Most people don't feel like eating or drinking when they are worried, but it is a nice touch, especially if you have to wait a while. I think there was a TV near it as well but I was sitting on the other side. It may have been an area for children I didn't look. Even though I waited a long time the staff kept thanking me for my patience, which I thought was nice, even the vet herself was really happy I was patient. Maybe people have been hostile about waiting before. The staff works hard and never stops moving so it is important to be kind and patient. I told my vet I didn't have much money but I was really worried about my cat because she seemed to be bleeding alot from her "other end". The vet was very real with me and explained everything it could possibly be, but also explained why she thought it wasn't certain things because my cat had no other symptoms. She explained i could get xrays but it would be atleast 350, on top of whatever i had to pay for the visit. I got a worried look on my face so she further encouraged that I only needed to do that if I felt it was necessary and my cat did not have more symptoms, it would be more of a precaution than anything. I ended up not getting the xray and only payed 172$ because they gave her some dewormer just incase and something else I forgot.... but i think it was something to calm get down because they think her illness was stress related. After my great experience with the vet and other staff they have someone else go over the discharge papers so you are completely reassured and know how to further care for your pet as they recover. There was one family that had me crying in the waiting room with them. They were very worried about a kitten they had adopted. They took the kitten back for vitals and everything was okay, they family started crying tears of joy, the children started bawling as well as the dad. Since all they did was check the cat and everything was fine they did not charge the family, and I also thought that was very sweet.

posted: 02/08/2025

Banfield takes good care of my Chihuahua ( long hair) Batman very well. Only thing I wish the price for the wellness didn’t go up especially since so much is going up. It can be tough me paying the monthly fees. Other than that they definitely have great customer service and you want regret leaving your pet in their care!

posted: 06/26/2024

I was a Banfield customer with a previous pet. Our new 5 month old puppy is now a patient. I feel confident that they will give, Prince Charming(Yorkshire Terrier) the same great care as they gave Major(German Shepherd Dog). Staff professionalism and Customer Service are awesome.

posted: 08/08/2024

Dr. Panno, Haley and other care team members of Banfield Pet hospital spring valley, treated him very well. After surgery they took care of him . He recovered very quickly and they called check his status.

posted: 09/24/2025

They are the best team! Batman he definitely loves them, they will treat your pet like it’s there own!!

posted: 07/02/2025