Banfield Pet Hospital

Dr. Little has been amazing with 3 of my fur babies. She goes above and beyond and makes sure everything is understood. She follows up and helps with all concerns. The rest of the team is incredibly kind and patient. My cat that passed away recently was incredibly difficult to deal with. She was very aggressive. Sedatives barely worked on her, so these wonderful people took care of her while protecting themselves and making sure Onyx didn't hurt herself. I moved an hour away, yet still take my dog there to see them. I trust them completely and know my babies are in great hands.

posted: 04/24/2024

Super disappointed in my experience so far and have not even been able to get my dog in to be seen. It’s been a back and forth process since July due to office staff improperly taking down my information for the appointments, or not properly scheduling my dog for the correct appointment type. Most recently, they called me the day before to cancel as they realized my dog wasn’t booked for the proper appointment type. I was then given the option to get him in almost a month later. When I politely brought up these concerns on the back and forth issues to get my dog seen, they seem unconcerned in keeping my business. Truly a bummer on all fronts as Banfield seems to be in high regard for care and service.

posted: 10/23/2024

If I could give this place no stars, this clinic ranks at zero. I had a vaccination appointment canceled last minute right before I was going to drop off my dogs. The staff rescheduled me for the upcoming weekend for a drop off and vaccination, with a promise from the staff that they would get us in and make up for the last minute cancellation. I get another call that the make-up appointment also has to be rescheduled because the vet can't see them. How hard is it to administer some vaccines to dogs? Then, we get a call the day of our appointment where the staff apparently thought they communicated to us the first day that the second make-up day was not going to work. We tried to call them back but ended up on hold for 20 minutes and then we were sent to voicemail. I can't believe this place even operates fully. The miscommunication that the staff have between themselves is HORRID. They don't answer their phone calls and take days to return calls and apparently they don't even communicate with each other. If you are considering taking your pet here, please take a look at all of the other 1 star reviews and realize that this place is not SAFE to send your pet to. Maybe it was a blessing in disguise that I'm not able to scheduled a vaccination appointment with them. Banfield, you need to close this place down and reconsider how you operate these kind of clinics. More reputable staff would be a start.

posted: 08/26/2024

These lovely people went above and beyond for my sweet Teddy on her last day with us. I can’t thank them enough for giving her so much attention (and cake) before she passed. They even cried with us when she was gone. They made a horrible horrible day a little easier and I can’t thank them enough. There really are angels on earth.

posted: 06/26/2024

Worst vet experience i've ever had in my life. Near impossible to schedule an appointment, and even then, you cant schedule one without their useless overpriced health plan. They are the only vet that i know of that is inept enough to be unable to sex a cat, and thus not be able to get said cat fixed, but STILL CHARGE full price for the visit. At least we got the vaccinations out of it, after dealing with rude and dismissive employees.

posted: 11/07/2024