Banfield Pet Hospital

I can't recommend this specific Banfield pet hospital. The first time they called us to bring in our cats early. When my husband arrived he was informed that the vet left for lunch. Why do they call us then if we can come on early. Seems like having an early lunch is more important to do your job. Today was the worst. My husband was waiting for a long time for nothing with our cat Jimmy who got into a fight and had a terrible wound near his eye. He was told that they mixed up his scheduled appointment and the vet won't have any time to see Jimmy today after waiting for a long time. He was offered to schedule a new appointment for another day. I never experienced such rudeness. They weren't even sorry. Don't go there. Lunch breaks are more important than helping pets, I guess. Yes, Jimmy's appointment was scheduled for 1 PM. (12/12/25) We went to other Banfield hospitals and never had an issue. Hopefully Banfield will do something about it. You can't treat your clients like that. Let scared and wounded animals wait for nothing!

posted: 12/12/2025

We have been going to the Cedar Hills Banfield for many years. The whole team is always nice and they take the time to really care for dogs. Eight years ago, when our dog Otto had heat stroke, it was all hands on deck. The entire team treated him. Otto made a full recovery with no side effects due to their heroic action, which we have never forgotten. From that time on Otto looked forward to going to the vet.

posted: 10/30/2025

I brought my cat Winnie in for an exam on 2/18 due to her having urination issues, my concern was uti and wanted to get her tested and medicated. Kirsten at the front desk was wonderful, helpful, and very kind. I am unsure the name of the woman who took me back but she was the complete opposite. Extremely short, uninterested, and uninformative. I was told they would be keeping Winnie for a couple hours in hopes of getting a urine sample but they would call to keep me updated. I went home and waited 6 hours until 30 minutes before close when I called THEM asking what was going on. They informed me that they have been unable to get a urine sample from Winnie and I was welcome to come and pick her up at this point. I go straight there, the same woman who took us to the exam room earlier comes out and starts trying to explain the medication. In the middle of explaining one of the medications to me she says “Actually, I’m unsure about this medication and I will have Dr. Cahill explain it to you.” My interaction with Dr. Cahill was perfectly fine, she was very informative and kind. Upon arriving home, I took Winnie out of the kennel that I brought her in, and she looked like this…1/2

posted: 03/04/2025

Left using your services after my animals showed signs of trauma and/or PTSD. My dog would snarl at me when I put on the very same type nitrile gloves. My cat turned into a hell spawn that now has to be sedated to be seen and at her age that is dangerous. We had a good vet but when she left this happened to our animals and then all of the sudden random $600+ charges when our plan should have covered it. If I could rate 0 stars I would. If you love your pets DO NOT go to Banfield.

posted: 09/10/2025

Thanks guys for taking care of my dog, he is family and we all want what is best for our family. Thanks for making his experience not scary but pleasant even though he got all his vaccines, he was a true alpha male and handled it great.

posted: 09/09/2023