Roncy Village Veterinary Clinic

On Tuesday I had to find a vet quickly and after 2 unsuccessfull attempts at other clinics I got an appointment here. This is one of the very best experiences I've had with a clinic. Everyone, from the front desk to the vet assistant and the vet himself were wonderful. Friendly, caring and helpful. I left feeling that Roxi had been in the best of care. They got back to me with test results the next day and then I got another follow-up the day after that from Ena the vet assistant. I am so very happy that I was able to meet them and feel well looked after. Wonderful Clinic in all aspects. Roxanne and I Thank them all very much.

posted: 03/28/2024

This is my cat's vet clinic. The staff are always so friendly and take the time to educate and reassure nervous clients. They also offer free water. I have brought my cat here to get her nails trimmed by the vet techs and they go above and beyond. #ContestEntry

posted: 12/06/2024

Do not hesitate to take your pet to this clinic. They are the best clinic I have ever been to. I have had dogs my entire life and I have finally found “ the one”. The treatment of my 14 year old Yorkie’s dental problems was second to none. This is a professional, well managed office with the nicest, caring staff.

posted: 02/18/2021

My cat was diagnosed by my local vet with baldder stones but my local vet doesn't do any laparoscopic urethral or bladder stones removal or surgery. I looked around and I called this clinic 2 months ago ,I was told that they do this type of intervention and I booked an appointment. When it was the time to drive the cat to the appontment, I receiced a phone call that the doctor has reviewed my cat's reported problems and actually the clinic doesn't do the specific surgery laparoscopically. They do it regularly and she quote 5200 $ ,my own vet quoted 2200 $.I was suggested to drop off the appointment ,and I did ,they made me lose time as I stop searching and getting other vet clinics opinion. I called them again few days ago as I seen they have a vet who speaks my language and I really wanted to check again with him what exactely they do laparoscopically as I was puzzeled by conflicted informations. After I calld few times,left message and sent an email (I did not get a response to either voice message or email) I called 15 min before the closing hour and a very rude person responded. She said I cannot speak with the doctor in my own language for 2 minutes , butto book with him an appointment for a second opinion,I have to go through her,to book an appointment with him ,weeks down the road. She rudely implied I want to get a vet advise for free and when I stated that I am not trying to get a vet advise for free but to understand what surgeries are they offering ,she asked me to lower my voice. I am sure I did not raised my voice!My own vet always talks to us on the phone if we need clarifications and email to us the results or her advise after we seen her but it seems the Roncy Village is not a customer friendly clinic. I felt very upset after interacting twice with these people ,I received wrong informations,the receptionist don't know what procedures are done by whom,they have no patience and the last one was rude.In what way would I prejudice the clinic if I would have spoken in my own language with the doctor to clarify once and for all what procedure they do and and would my cat benefit? I would book an appointment with him in confidence and might do the surgery with him or a colleague he trusts and recommends.I am very dissapointed and never again will contact this people.

posted: 12/18/2024

I have been taking my cats to Roncy Village Veterinary Clinic for several years and this clinic is the BEST! The doctors are all amazing, have taken excellent care of my four-legged sweethearts, are caring, and offer amazing advice. The same applies to the entire Roncy Village Veterinary Clinic team. Thank you Roncy Village Vet Clinic team!

posted: 07/29/2024