Queen West Animal Hospital

Sacha Monast

Always had a really good experience with this vet clinic. Was talking our previous cat there for 14 years! We traveled a lot with her so she was always going into the vet for check ups and health certificates. They helped navigate the ups and downs of her thyroid issues. Unfortunately she passed away at home last fall, the staff sent us a beautiful card with thoughtful paw prints of our little one. After taking some time to greave we decided to adopt 2 kitten. It’s unfortunate that they are currently understaffed at the moment and not taking new clients. We would have loved to continue to have them as our vet clinic. Still giving them 5 stars from previous experience, just unfortunate that we will now have to look elsewhere for our vet services. Hopefully they can figure out their staffing issues to continue to service the community.

Jun 11, 2024

Kristen Le

Amazing practice, I cannot recommend it enough. I take two of my dogs here - Dr Jan is amazing and so are the front desk staff. I want to give a special recognition to Caitlin and Lynn as well. One of my dogs was having severe diarrhea and throwing up all night, I subsequently stayed up all night and sent them an email at 5am hoping they would answer when they opened to get an appointment booked in last minute and they called me as soon as they opened and I was able to come in early at 9:30am. It was my first time with Dr Jan and she was so patient and kind with my dog as well as super clear and communicated coherently options for my dog Bibou. We were able to get a probiotic and now Bibou seems to be feeling infinitely better than last night and on her way to recovering back to her normal self - stools are gradually returning back to normal and I can’t thank everyone at Queen West Vets for being so quick to respond and providing such amazing care.

Nov 15, 2023

Sonia Botelho

Doctor Jan Cao and Staff, Are amazing friendly kind people you could ever meet. Booked appointment for our Max and they treated him like gold. Clean and inviting environment with loving staff. I appreciated everyone who took such good care of our beloved Max. I can only thank you and will never forget your loving care for our Max and myself and Son. Thank you so much and we appreciate you all from the bottom of our hearts ❤️ sincerely, The Botelho Family.

Jun 21, 2023

Clarence

This location boasts an upscale and clean environment with friendly staff. However, it falls short in terms of professionalism and organizational efficiency. I have consistently encountered issues with inaccurate information regarding my dog's vaccination and health records due to mismanagement of client files. Despite my efforts to communicate with multiple staff members about updating my dog's file with the correct information, my requests have been consistently ignored. This recurring issue has resulted in unnecessary and costly visits that could have been avoided with proper organization. For instance, during my last routine visit, they omitted my dog's annual health exam and required vaccination, necessitating additional paid visits. These mistakes have made me hesitant to switch vets, as I worry that the improperly organized files they would transfer to my potential new vet could lead to further complications and headaches. In conclusion, while this location offers a pleasant environment and friendly staff, its lack of professionalism and organizational skills has caused significant inconvenience and financial burden for pet owners like myself.

Aug 27, 2024

Chris De Shane

I wouldn't hesitate to recommend them as a vet. They have always been great with me and my fuzz kids. They give thoughtful advice and provide options appropriate for your pet based on their circumstances. They have helped heal my pets through a few scary injuries and have been compassionate when it was time for my pets to pass.

Jun 23, 2024