Town and Country Animal Hospital

I was recommended this vet by a friend who brings her puppy here. I just got a new puppy over the holidays and was able to make an appointment with the vet super quickly. Her and the staff are very friendly, knowledgeable and helpful. They made the process very easy and answered all my questions. Would 100% recommend. Plus, the prices are super reasonable compared to other vets I’ve been to which is a huge plus!

posted: 01/02/2025

Today was my first visit to Town and Country Animal hosptial. I recently decided to change my vet clinic as the one I was previously going to was a few cities away. The care was great, but now with a heavily pregnant dog, transporting my dog would pose to be very challenging, especially when the puppies are born. I decided to do research on clinics in the Stouffville area. I came across Town and Country Animal Hospital. The reviews were great; especially regarding customer service and pricing. I decided to give them a call and ask if they were taking on new clients. I booked an appointment for my dog to get an ultrasound and examination. I specifically asked for a quote when I called on November 11, 2024, at 4:44 p.m. i was quoted $140 for the examination and $90 for an ultrasound. I thought this was fantastic, given the pricing. I was specifically sold on the pricing, as it was cheaper than where I had shopped around. When I went into the vet today, staff were very friendly. Dr. Melissa was very kind, welcoming, and informative. Her and her team made me feel at ease and made my dog as comfortable as could be during the ultrasound proceedure. However, when it came time to pay for the invoice, the charges were close to $500. The ultrasound was not $90, it was listed as $290, which is a big difference. This cost was not accounted for. I did not want to dispute the invoice at time as it is an awkward conversation to have and one can come across as cheap and i just paid the invoice. However, this did not sit right with me. It is the principal and that is not what I was quoted. If I had know that this was going to be the price, I potentially would have chosen another vet. I did my due-diligence to ensure I was prepared for cost beforehand. Most people need to accounted for these types of expenses, as vet bills are not usually cheap. I came with a specific amount and mind, and paid $200 more than i was quoted. I decided to call the clinic and hour after I left. When speaking with a reception, I was told that this must have been an error at the time of booking. The receptionist was apologetic and informed me that she was unable to do anything about this error as she is not a manager. She explained that they could bring this situation up in future teams meetings. While i think this is a great learning opportunity for staff in future, this does not alleviate the unexpected costs that I have incurred. I did not recieve a call from the manager or any further updates on the situation. It was just an apology and the potential of new staff potential making an error. Again, while staff is friendly, welcoming, and informative, it kind of leaves me with a distrust for future interactions. My dog will need further on-going care, along with her litter of puppies. There are a number of cost I will need to account and if I can not rely on consistent pricing or to expect a specific cost, this will be a bigger issue for me. While I appreciate the staff's friendlyness, from a business perspective this is bad for business and an issue. This make me reconsider choosing this clinic. Errors over finances can cost clients going forward. The result I would like, is for my original quote to be honored. I would like this to be more than a learning opportunity, especially as a brand new client. This interaction sets a precedent

posted: 11/21/2024

I want to extend my heartfelt thanks to everyone at Town and Country Animal Hospital, especially Dr. Melissa and all the wonderful assistants and front desk staff. ฅ^•ﻌ•^ฅ My cat, Gandalf, was really sick recently. He developed issues with both his knees and hips early this year and was scheduled for surgery in early July with a specialist. But then, all of a sudden, he became severely ill with constipation, followed by diarrhea and vomiting, refusing to eat or drink, and refused to go washroom. I had to bring him to the hospital every day, sometimes even twice a day. Everyone at Town and Country Animal Hospital was incredibly understanding and responsive during this urgent time with Gandalf. Thanks to their dedication and excellent care, Gandalf is much better after three weeks. I am deeply grateful for their patience, advice, and the compassionate care they provided. Today, I brought Gandalf in for a recheck, and they even gave me a card, which really cheered me up. It's a loving and caring place, and I am so glad Gandalf has them to help him. A special mention to King Animal Hospital and 404 Emergency Vet Newmarket for their kindness as well, they are great too! . ./| _ ╱|、 . = ( •̀ㅅ •́ )= ＿ノ ヽ ノ＼＿ /　`/ ⌒Ｙ⌒ Ｙ \ ( 　(三ヽ人　 / | |　ﾉ⌒＼ ￣￣ヽノ ヽ＿＿＿＞､＿／ . ｜( 王 ﾉ〈 . /ﾐ`ー―彡\ . |╰ ╯| . | /\ |

posted: 07/29/2024

If I could give 100 stars I would. This is absolutely the best Vet Team I have ever come across. My fur baby Uzi has been treated so well by all the staff and our wonderful vet Dr. Melissa and Vet tech Carrie. We appreciate you!! There is a genuine care for my dog & his well being. I’m sure other pet parents feel the same. Thank you so much for everything along the way.

posted: 08/10/2024

Our little 7lb morkie needed surgery to remove a bladder stone. The surgery went flawlessly, and no complications during or after. Rocky says thank you to the surgeon, doctors and staff at Town and Country!

posted: 10/19/2024