Lafontaine Veterinary Clinic

Unfortunately we’ve had several terrible experiences here this year. Having to point out being overcharged and then at a different appointment double charged for something that was already paid for. Miss communication from the front desk to the vet. I call with a question and they call me back 2 days later with the answer to a different question that I did not ask. Getting voice mail half the time when you call. They are to busy to truly listen and take all the information about your animal and only note half of the conversations and points to be considered for your pets well being. I am only finding out now, 19 months later about a condition that was found in my dogs X Ray and never mentioned to me. I found out from a specialist that had my dogs x rays from back then transferred to the new clinic. It’s a shame when you spend $2000 on surgery and x ray’s that they do not even take the time to properly update you on what was found. Had I known back then what they found, I could have prevented a lot of pain for my pet.😞

posted: 08/27/2024

Customer service at Lafontaine has deteriorated steadily. I won't be bringing my pet here anymore. As many others have stated, since construction/renovations this place has been in disarray with people waiting and pet care becoming rushed and inadequate. I was deeply disappointed after my most recent and final visit. Do not settle for substandard care for your pet. Vets are plentiful. I am looking for a better vet. My dog deserves better.

posted: 04/08/2024

Have been going here for years, and they have always been kind, understanding, and more. Wouldn't change vets ever

posted: 07/21/2024

Have been a client of theirs for a few years, never have had good experiences. They never return phone calls, voicemails, and I often wait up to 20 minutes in the room for the vet to come in. The last straw, I was given an appointment time, arrived 5 min late and they refused to take me. Also, was given an appointment time only to arrive and they had given me the wrong time (this has happened twice)

posted: 11/29/2023

Leaving 2 stars because the clinic does deserve some recognition for the AMAZING service given by Dr. Bossé & technicians, Megan & France, it’s no secret they have gone above and beyond for my pet and myself. I’ve never had issues with their reception staff either. However, on my last visit, things did go south. I was expressing some concerns on pricing of a medication. I will admit, I wasn’t happy, but a person (especially one who’s worked in the field) doesn’t just loose their patience for staff for no reason. I won’t name the person’s name because they should know exactly who she is and I have asked a manager to contact me (will they? Probably not.). This person came out to explain the reasoning behind my concerns. I immediately asked this person to stop, I didn’t need her explanation, I made calls myself and decided to have my pet’s file transferred. The person kept going after I asked she stop. I’ll admit, I repeated more abruptly that it wasn’t necessary, my pet will NOT be coming here anymore. However, she kept going after repeating again that I did not want to hear it. I think that was fair enough warning? Are we not aloud to say no? She then decided to let me know of her zero tolerance speech. I thought it was kind of funny at this point and my tone had changed due to her being extremely pushy & aggravating. The person kept pushing and pushing and pushing. That is NOT ok. Today, I received a letter from them letting me know my pet can no longer be seen at their clinic due to MY disrespect towards their staff member. Again, this is after I asked my file transferred and have already booked elsewhere. I felt disrespected by this person, yet I play out to be the bad guy. I think it’s odd that I never had any issues with any other staff member or clinic before my encounter with this staff member. Isn’t it funny how they want to be treated with respect, but immediately jump to conclusions and disrespect their clients. In my books, respect is a two way streak. It’s earned. You’re just a number at clinique vétérinaire Lafontaine. I learned that the hard way. It saddens me, especially given the amount of money my pet has brought in with his condition. And how much we love Dr. Bossé. Unfortunately, with the way things were handled, I can absolutely not recommend this clinic. For what is is worth, I will say I am sorry for losing my patience, perhaps I could have handled myself better, but I also think they should have a real good look at how they’ve handled things as well, because it wasn’t right & I will stand by that.

posted: 10/30/2023