Mount Joy Animal Clinic

Been coming here for 10+ years with my dogs, Dr. Fong, Dr. Hu, Dr. Tran, Alina, Karen and all the staff have always been very kind seem to really listen to our concerns and care about the animals. Muffin just had surgery with them and she’s making an excellent recovery, thank you very much!

posted: 09/12/2024

After researching and reading the reviews for veterinary clinics, we picked Mount Joy Animal Clinic for our dog. A couple of years later, when our seven-year old pooch needed surgery the service and after care, we received was substandard – it was disappointing and callous that the vet did not make the time to speak with us post checkup. In addition, the documentation they provided to our insurance company (and which they submitted directly to them) contained erroneous information that resulted in part of my claim being denied. On the day of the surgery, I hand delivered the pre-determination letter from my insurance company and spoke to their staff to ensure they understood what was and was not covered under my plan. I am not sure how or why this information was ignored. But because of this clinic’s inept submission of my insurance documentation, I am $1,000 out of pocket! They accepted NO responsibility. All they were willing to do was to use my experience for training purposes “on how to prevent miscommunication...”. That certainly does not ease the financial hardship I am facing because of their internal processes or lack thereof. Needless to say, we cannot continue to support a local business that does not accept accountability. Instead, they accused me of asking them to change my dog's medical records - which is completely and utterly untrue!!

posted: 11/07/2024

Everyone is very kind and super gentle with our dogs. Gunner has anxiety and they are so patient with her. I have been coming here for over 20 years now and even with the change in vets and where I live (takes a lot longer to get there) I would 100% recommend mount joy. My pups are 6 and 10 and still have great energy :)

posted: 03/26/2023

My family and I unfortunately had to say goodbye to our beloved Bruno on New Years day of this year. As Mount Joy was understandably closed, our experience at another clinic made us very grateful for the many years Bruno was cared for at Mount Joy. It would be difficult for any stranger to see Bruno the way we did because he was very protective of himself. He would have to be muzzled and the waiting room needed to be cleared of any other dogs. However, the team at Mount Joy had always supported us through caring for Bruno in the best way possible while making him feel comfortable. I never felt judged and instead was provided advice in how to care for him more. We had the pleasure of working with Dr.Erica in his early years, Dr.Trann, and Dr.Stephanie. They were thorough with him, walked us through procedures, trusted our understanding of what he’s comfortable with, and didn’t try to up sell us. Bruno had terrible experiences at his previous vet clinic so I was nervous when I wasn’t allowed to attend his appointments during the pandemic. Although he was still feisty during his appointment, he was always returned to me in good spirits – something I did not experience in the past. I highly recommend Dr.Trann and her team to care for your furfamily. It speaks volumes when an anxious dog like Bruno is not fearful of visiting the vet despite working with multiple veterinarians at the clinic. The entire team, including the assistants and receptionists, are across the board caring and passionate about their work. Though we are still deeply saddened by this loss, we find peace knowing that Bruno was well taken care of. Thank you Mount Joy for the many years of servicing our Bruno.

posted: 02/13/2023

The team are very caring and friendly. They work their best to make my dog comfortable during his regular visits.

posted: 11/04/2024