Simcoe Veterinary Hospital

If I could give this a NO star, I would. The absolute worst experience with a veterinary clinic in all my life. Not an ounce of compassion, just all about the money. My 89 year old mother took in a neighbours older cat 9 months ago, due to the neighbour going to the hospital. This was only supposed to be for a few weeks but the neighbour never came back out. Last week the cat started having difficulties breathing and was not eating or drinking. When my mother took her to this clinic with a friend, they injected the cat with two different needles and sent her home after paying over $300.00. Today, after three days of this poor creature barely breathing and still not eating or drinking, I took my mother and the cat back to this clinic to have her euthanized. Due to the cats age, 20+ years, and her condition. Respiratory malfunction along with not eating or drinking. The noise coming from this poor cat breathing was beyond heartbreaking and unbearable. The clinic told me it would be another $450+ to have this done. When I asked if they could consider some sort of discount due to my mother on government pension and the previous visit she just paid for, they responded no right away. It’s not like I asked for this service to be free just a little help for my mother. I found them to be heartless and cold and thank goodness this is NOT the vet I use or would ever recommend. I paid the bill for my mother because I could not see this poor creature suffer any longer than possible or the heartbreak my mother went through all weekend due to the lack of professionalism and empathy from this clinic. Not sure why euthanizing was not an option the first visit, except maybe for the $$$$ they charged.

posted: 09/23/2024

Bad communication, especially regarding pricing and treatment plans. Felt on multiple occasions that our concerns were not actually being addressed. Conflicting advice from appointment to appointment on the same issue and lack of knowledge about our pet when they called to talk about our owy or appontments. We gave it a long chance using a health plan for a year because there had been a bunch fo staff turnover, but will not go back.

posted: 10/19/2024

I dropped my huge dog off writhing in pain and confusion and picked him up all fixed up! All staff worked together to save my best friend. Several times! So patient and calm in the mist of a crisis. They are truly Saints! My animals LOVE them all as well! Great Team!

posted: 08/28/2021

The staff here specifically Dr. Mikkyla Reid and Melissa Melick were both very positive, intelligent, and compassionate individuals that made our time with this clinic even better. The prices for their services were comparable to most places, although some places have higher prices and some lower. We found them very fair and also very upfront with everything. We never felt pressured by their staff and were always given time to make our decisions. All records were given after every visit detailing what was done. This was a great practice for informing and communicating with the clients.

posted: 07/11/2023

We had been taking our cats to this Clinic since about 2017, Had a very good experience with Dr. Spring (she left to open her open practice) and then had Dr. Mikkyla Reid who is a great veterinary doctor as well. The only reason we stopped bring our Cat here was because in his old age he didn't like the long travel to make it to this clinic. The price's here were fair and better than some other practices such as Baywood South which were experiencing as much higher costs than most places in the neighbourhood. The team always took great care of our cat and showed lots of love. Also the transparency at this clinic was top notch. Everything was always documented for us and readily available. We even switched to their app which gave us even more transparency to all of our tests that were performed on our cat. If this practice was closer we would have stayed here. Again the openness and willingness to show so much transparency was amazing to have. Didn't realize how great that was until we lost it.

posted: 07/11/2023