PetWellClinic - Union

Bianca

I love this vet, They take walk ins, the wait can be a little long on Saturdays. Arrived at 12pm on a Saturday and We waited 4 hours to be seen. The place is clean, The Doctor and the employees are very nice and I would definitely keep coming back here.

Aug 9, 2024

Ashley Cruz

I visited this clinic after being referred by another local clinic that mentioned they accept walk-ins. As a new resident in the area, I needed to find a new vet for my dog anyway. Upon arrival at 5:30, I was greeted by friendly staff who took my dog's temperature without issue. I waited for an hour before being called in. The vet asked about my concerns, and I explained that I suspected my dog had hyperkeratosis. He seemed clueless, looking at me with no idea what I was talking about. My dog growled at him, which is unusual behavior for her, as we've been to many clinics and she's always been fine. The vet insisted on using a muzzle and began sharing his negative experiences with pit bulls, which was unprofessional and biased. I told him his commentary was unwarranted. He then questioned the muzzle's tightness, despite it being secure. When I pointed out the unusual texture on my dog's paw, he barely examined it and dismissed my concerns, saying he saw normal 'paws and nails.' I was frustrated with the unhelpful visit and the vet's arrogant and condescending attitude, so I left before being charged an insane fee. Attached are photos showing the unusual texture of her paws. I'll be returning to my hometown clinic, despite the longer drive. In response to their response: It's interesting how they focused on the muzzle aspect instead of the vet's arrogance and condescending behavior. If you don't like animals, why work in a veterinary clinic? It's clear they have no problem with his lack of bedside manner. He didn't even introduce himself or greet me; I don't know his name. What kind of healthcare professional behaves like that? Dogs don't like unfriendly people and act accordingly. Any vet understands this. Also, they failed to acknowledge that the front desk staff was able to check my dog's temperature without issue because she was friendly. Today, I visited my hometown vet, Ridgefield Park Animal Hospital, and what a difference it made! The staff was friendly, knowledgeable, and actually liked animals. No muzzle was needed because they have competent professionals working there. They diagnosed my dog with hyperkeratosis, just like I had said repeatedly at PetWell, but was ignored. They inspected my dog's paws without issue, shaved the excess texture, prescribed medication, and scheduled a follow-up in two weeks. It's unfortunate that I have to travel to Ridgefield Park for quality care, but it's worth it to avoid unprofessional and rude people who can't take accountability for their inadequate service.

Aug 9, 2024

Michelle Best

Gabbi at PetWellClinic union was outstanding! Gabbi went out of way to answer all questions! She put me at ease and was overly patient. Gabbi was kind and gentle with my pup. Gabbi was professional, Quick and smart! I truly appreciate having her as our tech. Dr. Bruce was great also. Thank you!

Sep 21, 2024

Haydee Fonseca

I took our dog to PetWellClinic earlier today for a minor skin issue he’s having. It was our first time there, and I must say I really liked it. The employees are all very pleasant, and they treated my dog well. The doctor was thorough and hopefully the meds he prescribed for our pup will fix the problem. I would definitely go there again. The clinic is clean and the prices are much more affordable than our regular vet.

Nov 8, 2024

Anna Esposito

Thank you to the PetWell team for all of their help with my new rescue pup! We truly appreciated their kindness and compassion during our visit!

Nov 15, 2024