Modern Animal

Ellyn Gray

Can’t say enough great things about these guys. Of course, I love the digital experience, convenience, and millennial / gen z targeted features (want a la croix or trendy water while you wait?) — but WAY more than that, I love the way they treat my pup and me. Every staff member I’ve encountered has exceptional bedside manner. I usually get flustered at the vet (and obviously my dog could not imagine a worse place in the world), and yet, we both always calm down, have well articulated conversations about what’s going on, enjoy some treats, take a breath … But seriously, it’s really wild the trust they can build with my anxious rescue pup in such a short time. And I feel like I can get her better care because I’m at ease too. I also really appreciate how transparent they are about costs, sincerely offering trade offs at different decision points. Thanks, Modern Animal! I’ll cherish these early days where I can get a next day appointment at a moments notice. But you guys deserve lots more business as you grow!

May 2, 2023

Ati

I cannot say enough positive things about Modern Animal's caring staff, both in-person and on their app, and the exceptional care that they provide to Charlie 🐶. From the moment we walked into the office, we were greeted with warm smiles and a genuine interest in Charlie's well-being. As always, Dr. Joaris and her personnel took the time to listen and understand Charlie's post-op conditions, and were showering him with love and kindness 💚. During each visit, Dr. Joaris makes us feel like we are her only patient, taking the time to answer our questions and explain her recommendations. She never rushes through an appointment and always makes us feel valued and respected. Dr. Joaris is a truly caring and compassionate veterinarian, and a wonderful person. She truly loves animals, and it shows in the way she interacts with Charlie. We are grateful for her expertise and the excellent care she provides to our furry friend. Thank you, Dr. Joaris and Modern Animal's staff, for all that you do for Charlie!

Apr 24, 2023

Melyssa Mendoza

I really like the location and service we get at this vet. We liked it much better than our prior vet experience. We like that with the subscription model we are able to more easily schedule appointments, and they are very attuned to how the pet (a cat in my case) is feeling. If it's too much for the cat at one time, it's simple to reschedule the following day or even later that same week. Thanks y'all!

Aug 28, 2023

Davis Ng

Very pleased with my experience so far! We obtained free membership ($199) for a year since the new Berkeley location is opening up soon. We went to the Nopa location in SF since we were going to the city to visit family. We've been to 3 different vets/clinics in the east bay (VCA, vip pet care, Berkeley dog and cat). We didn't like our experiences at any of these places. However Modern animal was the first experience we had where we were happy after leaving! They have an app with very easy scheduling. One thing I don't like about vets in the bay area is the wait to get seen! Most vets you have to wait weeks for an appointment, unless you go to ER, but that's expensive. We signed up for an morning appointment at modern animal the night before! This location has a free parking lot! Something I appreciate since SF parking is hard to find. Facilities are new and clean and receptionists are friendly and everyone loves your pet! They have complementary drinks as well. Dr Peng and assistant with initials N.C. (sorry! We forgot your name, but we'll see you again when the Berkeley location opens up) were awesome! My dog had an ear problem so we went in. The nurse assistant was very nice and so was the doctor! Things were explained well and they handled my dog very well! They know he was a big puppy and might not like his ears checked out so they were gentle and took things slow to make sure he wasn't traumatized. The service was really good! We will renew our membership since getting your pet seen early is important to us and going to the ER 2 times is already more than the membership fee. Also excited for the Berkeley location to open! P.S. Thanks for the wool bone!

Apr 23, 2023

Laura

Nice modern vet clinic with new equipment, many staff, and lots of availability since they just opened recently. This is a private clinic, so you need to buy an annual membership before you can make an appointment and it doesn't seem like they offer trial visits. The visits themselves are free and you just pay for treatments, but I imagine that means the costs of treatment are likely higher. They have a model of transparency where they offer to do most tests in front of you, so you can stay with your pet the whole time. It was helpful to keep my anxious kitty calm. It was also interesting for me to see how they did each test or took each sample. They also show you a breakdown of what everything will cost before doing any tests or procedures. I also really appreciated the detailed explanations sent via the app along with my cat's test results. They clearly explained what the results meant, provided links to where I could find more information, and outlined next steps. Having all of the info in writing vs. communicated over a voice mail or live phone call was very helpful so that I have a record I can refer back to. One drawback is that all appointment bookings and communications take place through a phone app. It doesn't seem like they have an option to do this on your computer and I was unable to find a phone number or email address. This is a bit frustrating if the selections on the app don't fit nicely with your issue or if you have any questions that are easier to discuss live.

Feb 13, 2023