Animal Care & Emergency Services (ACES)

Kim Stuart

We are so lucky to have such a great facility in the middle of our city that’s open 24 hours. I had a foster cat in Sept ‘22 who wasn’t eating or moving — just seemingly frozen in fear. I brought him to ACES where I dropped him off for care. They kept me updated on him and the costs throughout the day. Turns out, he had a skin infection, low fever, compacted feces, and dehydration. Sure, the treatment for all this was expensive, but it wasn’t a surprise, as ACES was so communicative. And I know how much vet care is; I was just thankful I could find a place that could take good care of him when we have a shortage of vets! When I picked him up, they were so kind and talked about what a nice cat he was. They had even decorated his name on a brown bag with his medications! It felt very personal and warm. Since I picked him up late at night, I got a phone call the next day from the vet who went into great detail about his treatment (I wish I could remember her name to thank her for her time!). The quality of care exceeded all my expectations. This was all for a foster cat I knew for about 3 days, but it was so worth it, since he came back to home a different, healthier, and happier cat. And happy ending - I adopted him! He’s nothing like that withdrawn cat I took in almost a year ago. Thank you ACES!

Jul 3, 2023

Zoee Alyeshmerni

I cannot thank ACES enough. My young dog collapsed out of nowhere and was wholly unresponsive, not breathing, nearly dead. We raced him over to the only place near us that was 24 hours and thank goodness it was aces! They took him immediately and administered all the fluids he needed to reverse the effects of his reaction. They were all so sweet, kind, empathetic, communicative, and most of all, they saved my dogs life. I cannot thank the effort of this team enough. On behalf of myself, Kevin, and Sunny THANK YOU SO MUCH FOR SAVING OUR BABY’S LIFE!!!!!!! Even after the fact, they’ve continued answer all questions that I have. Please consider them if you’re ever in an emergency. They are truly a blessing.

May 8, 2023

Natalie Williamson

Professional, timely & compassionate care received from Dr. Highfield & team last night. My cat had an eye swollen shut and Dr. H and her vet tech were great - both with me & with kitty. Receptionist was also nice. Kitty is doing better today and for emergency late-night care I felt the cost was within expectations. We were in & out within the hour. We saw similar quick & compassionate care for two other families that came in while we were there. Thank you very much.

Sep 2, 2023

Mariana Prutton

So grateful for ACES and their care. I've had to take my dog here a couple times for emergencies and I've always been so relieved and grateful for their care, concern, and thoroughness. The vets are top-notch and the staff are kind and patient. I would not hesitate to bring my dog back here again if needed. Thank you ACES!

Aug 27, 2023

Ryan LaFrance

They misdiagnosed then sent my cat home … and it nearly killed him. My cat had a partial urinary obstruction. They put in a catheter, got things moving then sent him home. Not only was the discharge process entirely unprofessional and did little to equip us for what came next but they did not accurately diagnose the underlying cause of the obstruction. Within 48 hours he was completely blocked and in pain. When we called for questions they wouldn’t let us speak with anyone that was qualified to answer some basic questions. We ended up going to Sage instead. That was the best move we could make. Within 24 hours they diagnosed the real cause of the obstruction. The bladder was completely full of a MASSIVE blood clot that could be felt externally via physical exam of the bladder… how ACES let him go home is beyond me. If they took the time to diagnose correctly it would have been a short hospitalization, surgery and 2 week recovery. The extra days it took for the correct diagnosis put my cats life at risk and cost us an additional $15-20k and required an additional 8 days of hospitalization to get him stable as some of his organs were showing signs of shutting down. I cannot speak more poorly of this place. Do not go here.

May 16, 2023