Creekside Animal Clinic LTD

Joe

Great staff, great with the animals, my family has been using them a long time.

Dec 28, 2024

Karissa Waddell

I am very impressed with the amount of care that we received from this vet during my cats dental surgery. My husband and I were both very nervous and each staff member went out of their way to make us fully informed to make the right call. They even brought us in to show me how to do a saline flush after surgery and the technician was so patient and kind. They handled midnight with such care and Dr. Rijnen did such a great job, worked very fast on her teeth and was very friendly and comforting to talk to post surgery. The front desk girls were professional and very friendly as well! We will Definetly recommend this clinic to others. Thank you!!

Sep 3, 2024

Sam McIntosh

Very friendly and courteous! Willing to work with any budget! They care more about the pet, than they do the finances!

Dec 21, 2024

Michayla Dostalek

(Gross photo warning- sick canine feces.) We brought our 6 month old puppy in on October 17th, presenting with constant regurgitation and bouts of diarrhea, occasionally containing blood with a jelly-like substance. For a month and change, this vet jerked us around by totally skipping the most basic diagnostic procedures and rushing into x-rays, suggesting ultrasounds, biopsies, and specialists. On multiple occasions we had booked the dog for these basic procedures (specifically bloodwork and feces tests) and each time, they simply decided not to do the tests. No call, no confirmation, nothing. Not a peep. Did not even call me to let me know that my puppy was done, instead just let him sit there all day until I panicked and called 10 minutes to closing time. I had to inquire about the results, only to find out that the vet "looked at the sample (of bloody diarrhea, the exact sample shown in the photos attached) and thought it was "normal and didn't see any reason to test it." The reason for not performing bloodwork was "we didn't want to poke him unnecessarily" well, I'm no expert but I think being sick for a month, having no appetite, regurgitating and sh**** blood is reason enough. The real kicker here is that they would then turn around and suggest to us that we bring the dog back for an additional appointment to actually do the tests. Is this some kind of joke?? We eventually dropped this vet and found a new one who actually did the fecal exam which showed that the dog had a virus that could have been treated over a MONTH ago. This stupid nonsense unnecessarily extended the suffering of our young dog and cost so much money- and for what? When I asked them about antibiotics, they did not want to give it to him. I do not recommend this vet- I feel strongly that their bottom line is money. Even when I was on the phone with them with such basic tasks as adding my phone number or name to the file, supposedly adding it as we spoke- only to find out later that they never even did it? Really?? They need to change their phone recording and drop the stupid line of "we are the most expensive for a reason" because they are expensive, sure, but they don't care about your pet.

Jan 1, 2025

Cam Buk

Had my cat in for a health concern, suggested treatment did not work so I went back with a simple question, and was told someone would get back to me. 5 days later still no response, so I went back in and spoke with the same woman at the front desk. When I mentioned I had considered just going somewhere else, she merely shrugged, put her hand up and said "well.....". As if to say "well, it doesn't matter to me". Afterwards she brought up my file, explained that a doctor had looked at it and commented.....yet no reason given as to why I was not contacted again. I'm sure the doctors there are excellent, but the customer service I received (or lack thereof), leaves a lot to be desired. As a result I will look elsewhere for treatment and help with my senior cat.

Aug 27, 2024