Clearwater Vet Clinic

This place is incredible. I've never felt so at peace taking my dog and cat to the vet. Every staff member is exceptional and they all show empathy tomthe animals. The pricing is way better than the big cities. Even if you aren't from Rocky it's worth the drive to get your pets to have this level of care and attention.

posted: 07/26/2024

I’ll start by saying this is only my second ever 1 star review - ever. I understand that working in the service industry is taxing and I have a lot of respect for frontline service providers. Anything I’ve communicated in their post has already be directly communicated to the staff member that I spoke with today. I was told they would need a couple weeks for the owner to get back to me. Hopefully they do. Great experience with the vet Sarah in terms of care and compassion. Prices are what brought us here compared to other clinics in our area. No complaints about actual vet care. We booked our 14 year old senior cat for an initial visit (blood work/urine analysis were determined to be best course of action), in Feb 2024. I was informed by the staff that the tech could not get the urine sample but offered that I could pay for blood work (which was drawn) and for the urine analysis to come back at a later time. (Even though this meant I would need to drive back again (I’m 45 minutes away) I did not complain and trusted they made their best effort). At NO point was it discussed with the vet or staff, on the phone or in person, that once we paid we needed to bring our cat back within 7 days (and if we didn’t we would lose our payment)… hence todays review. It was communicated that I could not drop in during business hours (which I respect) as they are quite busy and would need to insure an appt was available. In June I spoke with reception and it proved to be very busy and difficult to get back in. I explained to receptionist that I work in sylvan lake and would try to come on my work day between my own appointments, but that I was not sure if I could make it in on Tues-Thurs, but I would do my best. any other times I offered to come they did not have a lab tech available. It proved difficult as the 2 hour window I had on my work day did not allow me time to get there on time and back to my own place of work, and get my pet home safely. It is now August 5th. I called to schedule a time and was told that I had to bring my cat back within the 7 days of her appt and because I didn’t it would be the full fee. I expressed to the staff member that at no point in accessing care for my cat was this boundary around a time limit expressed about when I needed to bring my cat back in. Otherwise because I live out of town I would have opted to just pay for the urine analysis at another time. I do take full ownership that it is 5.5 months later. I also expressed I obviously would not be calling to book this if I were ever informed. 🤦‍♀️ The staff member I spoke to today I had never dealt with prior. She really struggled to understand that informing patients of service fees and requirements at the time of payment is the duty and responsibility of the service provider. She told me she was very familiar with my case (again never spoke to her before) as her colleague asked her about booking in June. It is unfortunate as pricing and vet services are great. But it does not sit well with me to pay for a service and the terms of that not be explained at the time of payment. And they actually rent their lab equipment so it’s not like it’s a third party lab is charging them to process at a later time? I did have a phone call with the vet 2 days after (February). There was no expressed urgency for the urine as the blood work confirmed an infection and I followed through with antibiotics. And rest assured since that initial appt with them in February My cat is under the care of my local vet (my reasoning for travel was to help lessen fees for services. But once they couldn’t draw the urine I found it too difficult scheduling wise to have to travel back for it… and That definitely bit me in the behind 😜) Also beware that charting practices such as saying a patient was informed when they were not is again just bad practice. I also will not name the staff member I spoke to today but will say being able to trust when a client says “I’ve never been informed” and then responding appropriately with respect is really all that was needed today.

posted: 08/06/2024

A great place to bring your animals. They take care of our dogs, cat, and livestock. We trust them with our farms animals.

posted: 04/28/2024

Offered prompt helpful information after hours on a Sunday evening during an emergency call regarding our dog. Vet sounds like a very nice caring person. Very knowledgeable as well. Thank you for your help.

posted: 09/10/2023

Friendly, informative, and accommodating. I feel confident taking my loved and treasured pets to them for check-ups and for any medical concerns.

posted: 06/22/2024