VCA Spring Branch Animal Hospital

I would never recommend this clinic. From the start, they were inconsiderate and failed to clearly communicate the service they could provide for the severity of my cat’s condition. While the vets initially explained things in a way that sounded logical, as soon as they left the room I could hear vets and techs laughing and snickering about having “missed that lesson during COVID.” That “lesson” turned out to be something critical: placing a catheter. They rushed me into making a decision that involved paying thousands of dollars, told me everything was fine, and said I could leave and just pick my cat up before closing. Thirty minutes later, they called to say they couldn’t do anything more for him and that I should seek treatment elsewhere. Despite knowing they couldn’t provide the necessary care, they continued attempting the procedure anyway. Multiple staff members tried repeatedly, prolonging the time my cat remained blocked. As a result, urine began leaking from his bladder into his organs, worsening his condition. When I took my cat to a second clinic, they placed the catheter with ease and said there should never have been an issue. This clinic was unprofessional, careless, and lacked the competence to provide proper care. My cat suffered because of it.

Fantastic experience! They took wonderful care of my cat. We called about a tooth extraction, were clearly given our options, and felt confident moving forward. The procedure went smoothly, and I truly appreciate the compassion and professionalism shown throughout. Thank you! we will be back soon

Very bad experience, I would never recommend this place. I brought my pet to his annual wellness exam. He was completely fine and eating well. They prescribed a treatment for his behavior. He stopped eating on the first day of taking the medication. I informed them. The doctor told me to wait 2 or 3 days. After insisting, I told her to prescribe something for him to eat. Her response was to do a series of tests at my own expense. In summary, they make your pet sick so that you later have to spend money and recover the first free wellness exam that they offer. It is easy for them. Now I have to look for a better place to take my pet and make sure that his organs are okay and that the medication did not harm him.

My experience with this veterinary hospital was mixed. While the veterinarian who cared for my pets spoke kindly and seemed knowledgeable, I found the overall pricing structure to be excessively high. The profit margin appears extreme, and I felt there was a strong emphasis on upselling additional services during the visit. It’s unfortunate because it gives the impression that staff are encouraged to push unnecessary extras, which can make an already emotional situation even more stressful for pet owners. I truly wish this weren’t the case, as I value good veterinary care — but I cannot comfortably recommend this hospital based on my experience. I believe pet owners deserve honest care without feeling pressured to overspend during a vulnerable time.

The receptionist at the front desk was discourteous and dismissive. I was informed that I must bring my dog in every month for heartworm and flea medication because they do not trust me to report her weight accurately. I have brought my puppy here several times for vaccinations, and each visit has been with a different veterinarian. This inconsistency and lack of personal rapport make it difficult to feel confident in the level of care and professionalism provided.