Banfield Pet Hospital

If April is your tech, run! She is not helpful, caring and did not listen to my concerns about my dog. Tests where ran and she gave me no information regarding my pets infection! When I asked a question about my dogs condition she point blank had no answers or idea. She focused more on pushing pricing and cost of visit. Turns out my dog had infected prostate that required a different type of antibiotic after two rounds of this antibiotic I took him to another clinic where they listened to my concerns and checked out his infection, did a urine test and found the right antibiotics to treat infection. Britney was helpful and cheerful at front desk, she was the only reason I came back for a 3rd visit, but I will not be returning if April is his LVT.

The wellness plan was great for my dog! I had awesome experiences at the Tanglewood (San Felipe) Banfield location before, but they unfortunately closed down. This specific location is pretty terrible. The front desk/vet tech staff is always friendly and I can tell they want to be helpful. However, they always seem overbooked/understaffed and a little disorganized. It's always difficult to get someone on the phone without being on hold for 10-20 minutes. My dachshund had critical spine/disc issues last month and I made the mistake of taking him here for an exam. They had me drop him off for 4 hours before they told me they'd need to refer me to Gulf Coast; when I called Gulf Coast about an appointment they informed me that my dog's issue is an emergency vet appointment per their protocol and advised me to take him there immediately. I felt that Banfield wasted precious time and handled this situation terribly. In addition, the vet himself NEVER came out to speak to me about my dog or his observations (I only talked to reception staff and a vet tech that day). The vet waited over 12 hours to call me about it the next day and ask me whether I "ever took my dog to Gulf Coast." I actually have never met or talked to a vet at this location prior to his phone call. This Banfield office also called me/spoke to me 3 other times following this appointment about medication and never asked me how my dog was doing or if he was doing ok. I will not be renewing my wellness plan with Banfield and do not recommend ever taking your pet here for anything beyond preventive care/vaccines.

I brought my spayed dog to this Banfield location (5/10/26) for what turned out to be a UTI, and the experience was honestly alarming. Before even reviewing a urinalysis, the supervising veterinarian immediately jumped to discussing emergency surgery and repeatedly referenced pyometra, despite me clearly stating multiple times that my dog is spayed. I had to ask for a urinalysis to be performed on my pet, but I was offered a thyroid panel, wellness plan, and ultrasound. I felt completely talked over and dismissed during the appointment. The vet spent less than a minute actually examining my dog before escalating to worst-case scenarios. What made the situation worse was the conflicting information from staff. After leaving my dog for testing, I received a phone call saying she would simply be prescribed antibiotics and could go home. When I arrived for pickup, I was suddenly told I should be prepared to rush her to an emergency vet that same night by a VA working at the front desk. The communication was inconsistent, confusing, and incredibly stressful. The vet did not even come out to discuss further details with me, I was left with two VAs telling me two completely different stories. The paperwork I was given upon discharge was incorrect, once again stating my dog was "in tact" when she was not. I called the office to speak to the veterinarian, hoping to get clarification. She raised her voice at me, interrupted me, and provided me with no guidance on what to do. Since leaving Banfield, I have made five different attempts to try and get my records and the names of everyone licensed that worked on my dog. They have blatantly ignored my requests, both in writing and over the phone. I understand vets have to consider serious possibilities, but there is a huge difference between being thorough and creating panic without adequate diagnostics or clear communication. I left feeling like no one was actually listening to me or carefully evaluating my dog as an individual patient. This place is a danger. The lack of communication between staff is a red flag, the careless paperwork mistakes are a symptom of a bigger issue, and the blatant unwillingness to admit a mistake is concerning. As I am writing this, I still have not received the forms I have requested, which is against state law. The situation has been escalated to the proper authorities, hopefully we can prevent this from happening to someone else. In the mean time, RUN away from this place.

This is an updated reviewed from MY experience with Banfield on Shepherd. I started bringing my sweet baby Pierre in about a year or so ago and from the moment I switched to this location it was definitely my favorite. It was a little out the way from my house but I trusted the staff here. They knew my baby as soon as I would bring him in and I always left the desk laughing. Ella and Kourtney are the dynamic duo they need at the front desk because they always had me cracking up. I had to put my baby down last week after 17 years and the love and support I’ve received from this location has me crying ugly tears. They gave me all the time I needed to say goodbye. I received a card in the mail with a print of my baby’s face and signed by the staff. When I tell you this felt so amazing that he was so memorable and loved. I can’t thank this team so much for all their help, kind words and support. Thank you 🙏

Nurses and Doctor were great. They took time to answer all my questions and concerns. They explained a few times the post surgery steps and care to give to our dog. I love that they always do a check up call the next morning. Our dog is totally up and running the day after.