Banfield Pet Hospital

If I can give 0 stars I would do it, Banfield staff are responsible for the passed of my baby girl Tazie, we took her UTI infection I was told the results of the test will be ready Tuesday, I called every single day and always the same excuse the doctor was busy, finally one week after on Saturday the answer my called I told them that my baby stop eating and they told me , do you knew Tazie was diabetic? What do you mean? I asked you as her primary doctor are supposed to give us that information sooner they just excused they self and told me to take her to ER we rushed to ER and it was to late for our girl!! Banfield at Bunker Hill you killed my baby!!

I just transferred from another location that closed and they have welcomed my difficult cat with care. I have had nothing but positive & welcoming experiences by the entire staff. I’ve not met the veterinarian but they seem to care & address all my concerns appropriately - they have never tried to sell me anything above & beyond the reason for my visit. I hope to form a good relationship with the team. It is important to not only know but “feel” that my pets are well take care of. Thank you for all you do - never lose the reason you chose this line of work - your love of animals!

Carl was a healthy, feisty, and affectionate 3 year old Tuxedo boy. On December 21, 2021 he was due for a routine dental check up. He was prescribed sedatives before the visit, and the vet called out about 10 minutes before the appointment. We were told to take him back home. No one saw to him that day he was sedated. There was no after care offered, no one called to check on him or even mention what we should look out for or be aware of. A few hours later he passed, quietly and alone. He left behind his sister Lali that misses him every day and waits for him by the window. I am beyond devastated at this loss and profoundly hurt by the lack of care he received that day. I wasn’t offered so much as an apology. I will NEVER bring any pet I care about back to Banfield and I urge you to be weary as well. You don’t want this pain.

This particular Bansfield off of Bunker Hill is amazing. I've been using them to take care of my doggo since I found him. You guys do an amazing job and are always courteous and accommodating. Keep it up! I have no hesitation recommending this place.

Stay away from this hospital if you can. It feels more like a money-making scheme than a place that cares for your pet. Right from the start, the staff are rude and seem like they don't want to work there. The front desk person is especially unhelpful, sighing about her job and leaving you waiting on hold for forever. The biggest issue is Dr. Wills. She doesn’t have a clue about what she’s doing and gave a confusing evaluation of my pet’s health. She made it sound like my pet was about to die, which was just plain manipulation. They play on your feelings for your pet to push you into spending on treatments and meds that are more about their profits than helping your animal.It gets worse. Once you agree to the treatment, suddenly things don't seem as bad anymore, they've already got your money.This place is not looking out for you or your pet. Their approach is all about guilt, their diagnoses are often sketchy, and customer service is pretty rude. Don’t trust them with your pet or your cash.