Kingston Napanee Spay Neuter Clinic

I had my cat spayed this Monday and the procedure seemed to go fine. I was surprised that I never even met the vet, rather an assistant who seemed competent. My issue is that they have not answered their phone in 3 days. They are open. I was told if my cat got diahhrea or vomiting to call right away. Well she did and I’ve been calling, but no answer. This is not acceptable. I ended up calling my own vet who will see her immediately. Would not recommend this clinic for that reason. No way to follow up.

Best vet around! Fair pricing and the staff are absolutely wonderful! The ladies here really care for your pets. Clinic is clean and comfortable! You can always sit in the room with your pet during your visit they will answer and explain any questions that you may have. All 3 of our cats use this clinic and so will any of our future pets. Worth the drive in if you are not already living in Bath. You can feel confident that your pets will receive the best care possible!

They are a group of wonderful professionals . Your pet is treated with nothing less than kind, gentle, caring hands. They are very thorough from the front reception desk to the technicians behind the scenes to the veterinarian. We found our veterinarian for all three of our dogs. We were using another vet for almost 30 years but have decided to make the move to this great group. You see and feel the love they have for your animal ❤️ pricing is also below most of the other veterinarian clinics, which doesn't hurt the pocket book.

Very disappointed with this place. We should have known from the first conversation to go with our regular vet for our puppy's spay but we were on a timeline. When we called to make the appointment we spoke to Emily on the phone and we just had a bunch of prices thrown at us for all of their locations even though we requested to book through the spay neuter clinic (the cheaper option). We left that conversation not even knowing what we had booked. So we called back and asked for her to confirm the price and what location it was booked through. She wouldn’t double check for us because she was “pretty sure” she booked it through the spay neuter clinic. A few weeks later we get a call (from Emily) to go over the instructions. We were told to keep her confined to her crate for two weeks and to only let her out to use the bathroom! We were told absolutely no stairs, period. We live in a basement apartment. She told us to “find alternatives”! Morgan the RVT who handed her back to us later that evening was fantastic and had much more realistic instructions for the recovery time. She even showed us how to pick her up properly without irritating the incision. A week later, she develops complications. She had smelly discharge from her “lady parts” and won’t eat. We call, we are told just to watch her. We called our usual vet for a second opinion. They say she absolutely needs to be seen but can’t offer us an appointment until the next day. We call Kingston West back asking for someone to please look at her. I leave a voicemail which was never returned. My girlfriend calls back an hour later and finally they agree to see her. They ask us if the discharge we were seeing is just bloody poo, because she had some of that on the day of her spay. WHAT? She had bloody poo and no one told us? Dr Lyndsay Clarke looks at her a few hours later and prescribed her some antibiotics (twice the price we would have paid at our normal vet for the meds and they charged us for the appointment). She was excellent to deal with. Took the time to chat with us and answer all our questions, even took the cone off and told us she could resume normal activity soon. Overall, going to Kingston Napanee Spay Neuter Clinic was a mistake. We should have paid more to have our dog spayed by our regular vet.

Very disappointed. Had heard such great things and spoke to nice people on the phone with their conjoined veterinary clinic. I brought my therapy kitten to the veterinary side for all of her vaccinations and check ups despite it being an hour drive for me because I wanted them to spay her. Was hoping for some continuity of care all being in the same place but despite scheduling my appointment 6 months in advance as well confirming it when I returned for my vaccination appointments during those 6 months, I showed up at 8am only to find out I was not even in their system. Not sure what could have caused the mix up but no explanation could be found/given to me while there. I left feeling confused and anxious and I will not be returning.