Banfield Pet Hospital

Horrible! They sell you a wellness plan to make it seem as its helpful and it's just a way to earn a commitment with someone for their money not for the sake of your animal. Dr. Tracy Scola was very clear stating it was my luck that my dog was sick and gave me nasty attitude for no reason when I only asked her two questions. She did not introduce herself when she came in the room just came at me super aggressive. I am way younger than her and she intimidated me tremendously with her frightening looks and approach. My dog is big (boxer) and she looked at my dog in disgust did not make him feel comfortable at all. She then was dismissive and I said WHAT A HORRIBLE EXPERIENCE where she then proudly said OH WELL! Nasty! And I mean disgusting the way I was treated. I am short when I say horrible attitude to be a Vet extremely scary. In conclusion my dog is still sick or maybe worse. I got an invoice for a EAR/NOSE/EYE exam as to where those where never performed. THEY DID NOT EVEN GREET MY DOG; LET ALONE TOUCH HIM. I have made the proper communications needed to handle this matter accordingly.

I love Banfield Hospital but the Miramar location. Everyone is polite and friendly. Completely opposite from this Hialeah location. Staff is rude and they talk to you like if you were their enemy. Their phone customer service is terrible. The lady on the phone screamed and treated me like a child. This location should try to have the same customer service Miramar has. Very disappointing

I have always had a great experienced at Banfield in Hialeah. From the welcoming staff at the front desk to all the medical staff. Highly recommend. Great service. Nice people. Over all a great place to bring pets for care.

I adopted a rescue Yorkie 6 months ago and I was looking for a new veterinarian given I wasn't pleased with the first one I took her too. I took came across the offer for a free first time visit to Banfield in Hialeah and decided to give it a try. I was pleasantly surprised by the kind staff and the attention they gave me and my dog. They weren't trying to hustle me into anything and were professional. I will definitely return.

I was a loyal customer of Banfield Pet Hospital for two years, but my experiences have left me feeling incredibly uncomfortable and disappointed. Initially, I had intended to bring my new kitten, rescued from the streets, for a spaying procedure at four months old, as I had done with my older cat at Sunset Pet Hospital. However, I was informed that Banfield could only perform the procedure when she was 6 to 8 months old, contrary to what I had been advised previously. The process of dropping off my kitten for her spay was distressing, as I was not allowed to accompany her inside due to pandemic protocols. Upon picking her up, she was visibly traumatized and unusually aggressive, which was never the case before in my other cats spay/neuter. The lack of transparency and empathy in this situation was concerning. Furthermore, when I called to inquire about the status of forms for my cat's shots, the staff was dismissive and rude, prioritizing other cases over mine. Despite dropping off the forms three days prior, I was met with excuses about a pet emergency, which, while understandable, did not excuse the lack of communication or consideration. My final straw came when my cat developed a UTI due to the stress from her visits to Banfield. When I went to pick up her antibiotics, they were improperly prepared(the didn’t reconstitute the powder). I recognized the danger immediately, but the staff showed no concern or willingness to rectify the mistake. Overall, my experiences at Banfield Pet Hospital have been deeply disappointing. It's evident that they prioritize dogs over cats in every aspect, from attention to treatment protocols. I can no longer trust this establishment with the care of my pets and advise to seek alternative veterinary services elsewhere.