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Every time I call customer service…
Every time I call customer service answers my questions and is very polite. I appreciate Embrace.
Insurer: Embrace
By: Linda Gonzalez
Very friendly and very educational on…
Very friendly and very educational on all of the plans!
Insurer: Fetch
By: Jaime Trale
Positive Experience
Spoke with Vince who was very helpful in assisting me in submitting a claim as I was having difficulty in doing so. He solved my issue and was extremely helpful !!
Insurer: Fetch
By: Susan
Timely response and easy to submit…
Timely response and easy to submit claims
Insurer: MetLife
By: customer
Premium rate increase of 48% yearly!
Google review- After five years of flawless payments, I am extremely disappointed with Fetch’s decision to hike my premium by nearly 48%. My monthly rate for each of my dogs, Samson and Delilah, skyrocketed from $80.16 to $118.36. I was informed that the underwriters took into consideration three factors; their increase in age (only 5 years old), my Florida location, and general vet cost increases! These do not account for such an outrageous jump. This kind of drastic, unaffordable increase is a terrible way to treat a loyal customer and is exactly why so many people have lost faith in the insurance industry. It appears their goal is to price you out of the game as your babies get older!
Insurer: Fetch
By: Richard
Our beloved dog
Our beloved dog, Bear, was diagnosed with IMHA. It’s a costly condition. If we did not have Trupanion we would have had to put our baby down which would have been devastating to our family. We are beyond grateful that we signed up for pet insurance, specifically Trupanion! The process for claims is fast and easy. It takes minutes for them to approve your claim and the vet office takes the amount off your bill and you pay the rest! I highly recommended and do! Thank you Trupanion!!!
Insurer: Trupanion
By: Stephanie
I finished enrolling and put my bank…
I finished enrolling and put my bank info and clicked purchase thinking i would purchase but the website just freezes for a sec and no pop up shows telling me it went through or i enrolled and will get an email. so i thought nothing happened and almost enrolled with Spot insurance. at least explain the process that its an application and the submit button should say "enroll" instead of "purchase"
Insurer: Nationwide
By: customer
Assistance with a claim/pre-authorization
I accidentally entered a pre-authorization request as a claim. I used the chat feature to ask for assistance, and Vince was extremely quick to respond to the chat, and sorted out the issue in no time. Excellent customer service!
Insurer: Fetch Canada
By: Melody Hall
Nationwide Pet Insurance SUCKS
Nationwide Pet Insurance SUCKS! I pay $110 a month, my deductible is $250, after paying my deductible Nationwide Pet Insurance only covers 50% of the bill. That's nothing! Let me give you a real life example. My dog's meniscus surgery costed me $5,335.62, I paid my deductible of $250, after that they covered $3485.00 which left me with $2,100.00 out of pocket. Go anywhere but here.
Insurer: Nationwide
By: Krista Tse
Vince was great
Vince was great! He was able to assist in what I needed in a fast and timely manner. very quick responder and he was able to provide me everything that I asked for. Thank you so much!
Insurer: Fetch
By: Na'deja