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I have really struggled…
I have really struggled to get Embrace to understand I split my wellness bills from the vet into payments with the vet. I have had claims denied because the vet receipt to me says zero, but the charge was moved over to my installment, and they won't accept the installment because each payment to the installment doesn't have a wellness item attached to it. I send in both the zeroed out bill with costs, and the installment receipts, and still get denied. After the companies response, and attempt to follow their instructions for successful payment, I was just denied again, Although the action happened within the guidelines of the policy, they deny based on paperwork the vet has available. So a company that is offering insurance, but not paying, and the customer can't do anything about it because they are limited to what the vet provides. I have sent in a BBB complaint and I hope this company can align their claims to vet clinics so the customer isn't in the middle paying for something they are not getting. And masking as military friendly when in fact they are not. A complaint to USAA to remove affiliation is next.
Insurer: Embrace
By: Joe Thibault T
I always have a great experience with…
I always have a great experience with Embrace. They do what they say and pay their portion. It is important to me they keep their word and I know I can rely on them.
Insurer: Embrace
By: Linda
It was great to speak with Amanda this…
It was great to speak with Amanda this morning. She helped to add our new pup to our policy. She was knowledgeable and answered all my questions. She was a kind and pleasant. Thank you!
Insurer: Fetch
By: lauren perone
Always been happy with Nationwide
Nationwide had always been of great help and very knowledgeable when it comes to pet insurance.
Insurer: Nationwide
By: customer
Timely response and refund.
Timely response and refund.
Insurer: Fetch
By: Nicholas
Easy!
No hassle with return on services. Claim taken care of easily by fetch without me having to do much! Easy use! Thank you!
Insurer: Fetch
By: Lee
Nationwide was great when I had my dog…
Nationwide was great when I had my dog Lady insured. Now it’s time for Bean to receive the great service.
Insurer: Nationwide
By: A.M.
So far no complaints as we are happy…
So far no complaints as we are happy with pumpkin. We always recommend you to others. We get refunded quickly. 👍
Insurer: Pumpkin
By: Rose
Absolute scam!
It’s an absolute scam!!! We submitted a claim for my dog that was in the animal hospital for 10 days due to Addisons. She wasn’t diagnosed with it before our claim on 7/22 before. My dog went to the vet in January,( 6 months) before because she had gastritis. They saw she was vomiting and elevated pancreatic enzymes and denied our claim due to related symptoms. My dog received a bad batch of dog food, was even tested and came back with issues, totally unrelated to Addisons. I guess my dog can never vomit again at the animal hospital or whatever she has will be denied. Do not get pet insurance through these crooks!!!
Insurer: Lemonade
By: Justin
I was very surprise on the turn around…
I was very surprise on the turn around on my claim. They made it easy with submitting and receiving my money back.
Insurer: MetLife
By: JK